Sr Product Manager, Digital Services AI

The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We are focused on making support personalized, effortless, and fast, providing seamless help where and when customers need it. With hundreds of millions of listings and a global community of buyers and sellers, eBay’s scale creates a unique opportunity to transform how people find help and resolve issues. We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive, scalable help experiences across every customer touchpoint. As a Senior Product Manager, you will define and own the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What you will accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.
• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.
• Turn customer and business needs into clear, actionable product direction and requirements.
• Bring data, insights, and industry trends to inform and improve the product experience.
• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.
• Build alignment and strong partnerships across teams to stay focused on shared goals.
• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.
• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).
• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.
• Technical fluency and foresight to collaborate with engineers.
• High ownership mindset with a bias for action and focus on creating customer and business impact.
• Experience building 0→1 products and navigating ambiguity with confidence.
• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

$108,000 - $186,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.