Sr. TAM, Shanghai IVD

The Sr. Territory Account Manager at Illumina is responsible for achieving sales objectives in the East-north China market. This role involves developing high-value customer accounts, coordinating sales activities, maintaining CRM data, providing sales forecasts, and managing customer relationships. The manager will also negotiate sales, assist with marketing, and support the development of new sales territories, ensuring customer satisfaction and ethical representation of the company.

Must Have

• Represent the company professionally, ethically, and morally
• Develop high value customer accounts through product and service sales
• Participate in sales activities, demonstrations, training, and support
• Coordinate and communicate sales activities and strategies
• Develop and maintain account/contact details in CRM database
• Provide regular and accurate sales forecast updates
• Develop and follow a customized territory plan
• Maintain professional working relationships with internal customers and product development groups
• Establish and maintain a comprehensive database of all users in territory
• Spend at least 40% of time in the field developing customer relationships
• Appropriately utilize company resources
• Negotiate genetic analysis sales and generate contracts/quotations
• Identify and manage high-caliber genetic analysis sales opportunities
• Develop comprehensive knowledge of prospects
• Initiate and develop relationships with key personnel
• Promptly follow-up on sales leads
• Close high quality sales prospects to meet targets
• Maintain primary relationship with prospects during all sales phases
• Maintain profit margins through effective sales negotiation
• Ensure customer satisfaction

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Sr. Territory Account Manager's role is to ensure achievement of territory sales objectives in line with the Company's mission, to control, organize and direct sales activities through both strategic and tactical activities, and to provide regular reports on status of specific sales, the market and competitor activities. We are seeking an experienced candidate who is familiar with driving sales in the East-north China market, and will be responsible for assigned areas.

All About You

Responsibilities:

• Represent the company professionally, ethically and morally at all times.
• Responsible for developing high value customer accounts through the sale of Illumina’s products and services.
• Participates in all sales activities and assists with general customer demonstrations, training and support.
• Coordinates and communicates sales activities and strategies effectively to supervisor.
• Develops and maintains all account/contact details within Illumina’s CRM database. Utilizes same to effectively monitor and direct customer purchasing activities.
• Provides regular and accurate sales forecast updates.
• Assists with the development of a customized territory plan – and follows territory plan to provide best return on sales territory and consolidation of travel – time management.
• Maintains an effective, professional working relationship with internal customers and product development groups.
• Establishes and maintains a comprehensive database of all users in territory within CRM. Look for trends in usage/applications and identify how we can leverage additional sales based on this information.
• Spend at least 40% of their time in the field developing customer relationships.
• Appropriately utilize company resources required to support a sale, with regard to company operating expenses.
• Negotiates all genetic analysis sales in territory and generates associated sales contracts and quotations.
• Assists in the identification and recruitment of new sales people as required
• Aids, supports, and helps develop new sales territories created through business growth
• Assist with workshops, conventions, seminar series and other marketing activities as required. Prospect Selection & Screening
• Identify and manage high-caliber genetic analysis sales opportunities through professional screening processes and use of all available information resources.
• Develop comprehensive knowledge of prospects including personnel and responsibilities, budgeting, internal politics, products and services, competition and market.
• Initiate and develop relationships with various key personnel at selected targets
• Promptly follow-up on any sales leads by making direct contact with prospect and commencing screening
• Work with other company personnel as intermediaries (when appropriate) to establish target customer relationships
• Distinguish between regular sales and business development opportunities. When the latter is identified bring Business Development into the customer relationship. Sales should always take primary responsibility for managing the customer relationship and associated logistics. Sales
• Close high quality sales prospects to meet sales targets.
• Maintain primary relationship with prospects during pre-sales, sales and post sales phases
• Maintain profit margins through effective sales negotiation.
• Ensure that customers are fully satisfied with the transactions

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.