Startup Success Manager, Google Cloud
Job Description
- Experience leading Customer Success/Sales teams
- Experience in the startup landscape
- Knowledge of Cloud technology
- Manage a team of Startup Success Managers
- Define and build effective programs
- Accelerate customer adoption
- Communicate with startup Founders & executives
- Articulate Google Cloud's value proposition
- 2+ years in business technology sales or customer success
- Fluent English and Spanish
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a business technology sales or customer success role.
- Experience selling to, and supporting, startups or digital native companies.
- Ability to communicate in English and Spanish fluently to support client relationship management in this region.
Preferred qualifications:
- Experience leading Customer Success, Support, or Sales teams.
- Experience in the startup landscape.
- Knowledge of Cloud technology, and ability to articulate the Google Cloud value proposition.
- Ability to work in ambiguous environments and willingness to test and iterate different engagement and business methods.
- Excellent communication skills and ability to influence stakeholders internally and externally.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage a team of Startup Success Managers, support their customer engagements and ensure success with early and mid-stage startups.
- Define and build programs that can be executed effectively and efficiently, deliver excellent customer engagement and Google Cloud adoption.
- Accelerate customer adoption through well-developed engagements, partnering with technical sellers, product teams, and the extended sales team.
- Communicate and engage with Founders, Chief Experience Officers, and Boards of Directors of startups.
- Articulate and refine the Google Cloud message to startups.
