Strategic Insights Analyst

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

The Collectibles Business Unit is a specialized team where passion for unique and rare items meets e-commerce innovation. Our team is dedicated to creating a thriving online marketplace for a wide array of collectibles. Our mission is to be the most trusted destination for Collectors of Trading Cards, Sports Memorabilia, Coins, Comics, Toys, and more. We focus on delivering exceptional service to collectors and sellers alike, ensuring authenticity, and driving a seamless transaction process. We use data-driven insights to guide our strategies, aiming to continuously expand our reach and enhance user engagement. By joining our team, you'll contribute to a platform that not only connects people with the treasures they seek but also fosters a community where the excitement of collecting is shared and celebrated!

The Buyer Strategic Insights Analyst, Collectibles will deliver insight projects that contribute to growing and strengthen eBay's position as the top destination for buyers and sellers worldwide. You will be at the forefront of evolving the buyer and seller journey, improving the customer experience, and driving long-term growth for the Collectibles segment. You will work closely with internal and external partners, reporting to the Head of Buyer Strategic Insights.

This role requires someone who is customer obsessed and able to dive deep to undercover relevant, actionable insights and communicate those insights effectively to drive customer and business impact. Further, the Collectibles category is constantly evolving and having a strong personal connection to any collectible category will be helpful.

What you will accomplish: 

• Drive Strategic Growth. You will provide data-driven insights to identify market trends and inform strategic decisions to deliver business growth.

• Enhanced Understanding: You will facilitate a clear comprehension of the business landscape and trends.

• Efficient Problem-Solving. You will enable faster identification and resolution of issues.

What you will bring: 

Success in these roles requires a broad set of skills. The ideal candidate exhibit strength in the following:

• Strategic. You excel at deconstructing complex problems into simple, understandable frameworks and compelling data-backed narratives, enabling teams to tackle challenges systematically and efficiently.

• Analytics. You excel at analyzing complex datasets to extract meaningful insights, using them to inform decisions and optimize performance.

• Collaborative. You thrive in cross-functional environments, effectively partnering with marketing, product, and sales teams to align insights with business objectives.

• Customer-Centric Innovator: You have a deep understanding of customer behavior and preferences, leveraging this knowledge to enhance user experiences and increase engagement.

• Resourceful. You adapt quickly to changing market conditions, demonstrating a proactive approach to overcoming challenges and seizing opportunities.

• Engaging. You articulate insights and recommendations clearly and persuasively, ensuring stakeholders understand and act upon your findings.

Required qualifications:

• 3-5+ years of relevant experience: Analytics, strategy & operations, management consulting, product management, or similar in e-commercial, retail, consumer goods, or consumer tech.

• BA/BS degree, or equivalent.

• Excellent verbal & written communication skills.

• Excellent presentation skills + high-level proficiency in related tools: Google Slides and/or MS Powerpoint.

• Excellent analytical skills, experience pulling data/gathering insights, and high-level proficiency in related tools: Google Sheets and/or MS Excel.

• Excellent program/project management skills and high-level proficiency in related tools: MS Project, Smartsheet, etc.

• Travel to industry events, external partners, and eBay offices as-needed (4+ times/year).

Preferred qualifications:

• MBA or similar graduate degree.

• 2-sided marketplace experience.

• Industry experience in or personal passion for Collectibles (Trading Cards, Coins, Comics, Toys).

• Proficiency in SQL coding and demonstrated expertise with Data Warehouse pulls.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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