Store Operations Manager

eBay

3+ Years | Tokyo, Japan (Hybrid) | Full Time | 3 weeks ago

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Job Summary

eBay Japan, the Japanese subsidiary of the global marketplace leader eBay, operates Qoo10, a rapidly growing shopping mall popular among Gen Z, focusing on beauty and fashion. As a new pillar of its growth strategy, eBay Japan is opening its first offline flagship store. This store is not just a sales venue but a strategic hub to create a seamless Online Merges with Offline (OMO) customer experience, allowing customers to experience the Qoo10 world in real life. The Store Operations Manager will oversee the operation of this Qoo10 flagship store, responsible for enhancing customer satisfaction and achieving sales targets by providing an optimal in-store customer experience for popular Korean cosmetics and beauty products.

Must Have

3+ years of store manager experience in the retail industry
Sales experience in the beauty, cosmetics, or fashion industry
Experience managing 5 or more staff members
Experience in sales target management and achievement
University graduate (four-year degree) or higher

Good to Have

New store launch experience
Experience working in flagship stores or concept stores
VMD (Visual Merchandising) and merchandising experience
Knowledge and interest in Korean cosmetics and K-Beauty
Experience in e-commerce and omnichannel operations
Beauty-related qualifications (e.g., beautician, cosmetics certification)

Perks & Benefits

Full-time employment
Location: Tokyo
Working hours: 8 hours per day, with a staggered work system
Holidays: Complete two-day weekend system
Salary: Determined by experience and ability
Bonus: Once a year (performance-linked)

Job Description

Position Overview

The Store Operations Manager is responsible for overseeing the operation of the Qoo10 flagship store, aiming to improve customer satisfaction and achieve sales targets. This role involves managing all aspects of store operations to provide an optimal in-store customer experience for popular Korean cosmetics and beauty products, which are primarily sold online.

Job Responsibilities

Store Operations Management

Overall management of daily and monthly store operations
Planning and execution of measures to set and achieve sales targets
Management of store environment and service quality to improve customer satisfaction
Optimization of store layout and VMD (Visual Merchandising)

Staff Management

Recruitment, training, and evaluation of sales staff
Shift management and attendance management
Planning and implementation of training to improve product knowledge and customer service skills
Staff motivation management and retention improvement