Strategy & Operations Associate

Mashgin offers a cutting-edge AI-powered checkout experience, processing over 1 billion transactions for major clients like sports teams and convenience stores. As a Strategy & Operations Associate, you will be a key part of a growing team, driving strategy and operational excellence. This role involves developing data-backed perspectives for executive decisions, identifying business challenges, contributing to strategic roadmaps, and managing ad hoc workstreams to unlock growth drivers.

Must Have

• Develop data-backed perspectives on critical strategic questions.
• Identify and address business challenges across GTM, growth, process improvements.
• Contribute to goal setting and strategic roadmap development.
• Lead and manage ad hoc workstreams.
• Support sales teams in proving value for customers through data analysis and pilot monitoring.
• 2-5 years in management consulting or investment banking.
• Structured problem solver.
• Exceptional communication and interpersonal skills.
• Analytical mindset with ability to interpret data and drive insights.
• Proficient in Google Suite (Sheets, Pages) and data visualization tools.

Good to Have

• B2B SAAS company experience
• Start up experience

Perks & Benefits

• Opportunity to work on a small, multidisciplinary team
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Catered lunch in office with fully stocked snacks and beverages
• Pet insurance for your fur babies
• Voluntary life insurance plan
• Competitive salary and options in a small, rapidly scaling company

About Mashgin

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.

Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, you’re not just an employee—you’re an owner. We might do things differently than most startups… but then again, most startups aren’t profitable with an army of raving fans behind them.

Position Summary

As a Strategy & Operations Associate, you will be an integral part of a growing team responsible for driving strategy and operational excellence within Mashgin. Reporting into the Director of Business Operations and working closely with cross-functional leaders, you’ll be a trusted thought partner and provide value to the organization by answering questions that are critical to unlock growth drivers. We are looking for someone who is excited to own problems end to end, work autonomously, and partner with stakeholders across the organization.

You Will

• Develop data-backed perspectives on critical strategic questions to support executive level decision making, including go-to-market plans, operational scaling, and customer success initiatives
• Identify and address business challenges across GTM, growth, process improvements, working through the problem from definition and strategy through execution
• Contribute to the goal setting and strategic roadmap development for the organization
• Lead and manage ad hoc workstreams such as new market assessment and partnership evaluation
• Support sales teams in proving value for our customers through data analysis and pilot monitoring

Minimum Qualifications

• 2-5 years in management consulting or investment banking
• Structured problem solver who can break down ambiguous problems
• Exceptional communication and interpersonal skills to effectively engage with customer and internal stakeholders
• Analytical mindset with ability to interpret data and drive insights; highly proficient in google suite (sheets, pages) and data visualization tools. Ability to write SQL and build dashboards is a plus
• Excellent problem-solving and decision-making abilities
• Bias to action, self starter, and comfortable in ambiguity
• Low ego, humble, team player with a can-do attitude

Preferred Qualifications

• B2B SAAS company experience
• Start up experience

What We Offer

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Catered lunch in office with fully stocked snacks and beverages
• Pet insurance for your fur babies
• Voluntary life insurance plan
• Competitive salary and options in a small, rapidly scaling company

For roles based in Palo Alto, CA, the overall market range for Mashgin is typically $120,000 - $150,000 USD annually. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any benefits offered by Mashgin, and the potential future value of any other long-term incentives.

Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Notice on fraudulent jobs

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our mashgin.com career site. If you think you've been scammed, please reference this site for more information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.