Support Analyst

Job Description

Come be part of our mission to improve the lives of millions of people!

We are looking for professionals who are not afraid of challenges, like to identify and solve problems, who identify with working closely with clients and other company sectors, and have a strong sense of teamwork and cooperation.

You will be responsible for:

• Ensuring customer service and satisfaction with the execution of service orders;
• Supporting Department employees by assisting in the resolution and management of service orders;
• Ensuring clarification of doubts about system functionalities, concepts, and business rules, analyzing the situation pointed out by the client;
• Ensuring the management of area indicators, through monitoring reports and operational governance, identifying and executing improvement actions when necessary;
• Attending to critical demands, derived from internal problems or clients;

To succeed in this position you need:

• Completed Higher Education or Technical Degree;
• Availability for hybrid work model in Blumenau SC;
• Solid experience with technical support for systems or infrastructure;
• Communication, negotiation, and initiative skills;
• Knowledge of functionalities and business rules of OPS (Health Plan Operators);
• Knowledge in PLSQL language;

It will be a great differential if you have:

• Knowledge in hospital management and/or experience in the hospital area (TASY system);
• Knowledge in application servers (Tomcat and/or Weblogic);
• Intermediate English;