Support Enforcement Manager

Scorewarrior is seeking a Support Enforcement Manager to join their Player Care team in Limassol, Cyprus. This role focuses on ensuring a safe and engaging game environment by driving policy enforcement, managing Terms of Service, GDPR, and DSA compliance. The manager will handle GDPR/DSA requests, investigate non-compliant player behavior, review account restrictions, use MySQL for case verification, analyze player data for violation patterns, and coordinate with Support and Moderation teams on reported violations.

Must Have

• Handle GDPR & DSA related requests in cooperation with DPO’s department.
• Investigate reports of non-compliant player behaviour and apply fair enforcement measures.
• Review and act on player account restrictions, chat service limitations, and other compliance measures.
• Use MySQL to investigate and verify player related compliance cases.
• Analyze player behaviour data to identify violation patterns and recurring trends.
• Work closely with Support and Moderation teams to process reported violations.
• Experience in online community management, trust & safety, compliance, or customer support.
• Strong knowledge of ToS enforcement and ability to apply proportional actions.
• Familiarity with drafting structured enforcement procedures and documentation.
• Independent decision making on complex or ambiguous cases.
• Firm understanding of GDPR and DSA obligations, including data rights management.
• Skilled at producing legally sound and compliant communication.
• Proficiency with MySQL for data checks and compliance case verification.
• Strong case analysis and decision making skills based on evidence.
• Experience working across multiple teams (Support, Moderation, Legal).
• Strong organisational skills for maintaining case logs and enforcement history.
• Ability to adjust tone depending on violation severity and audience.
• Adaptability to evolving player behaviour trends and legal frameworks.
• Effective conflict resolution skills.

Good to Have

• Awareness of gaming industry dynamics and online community environments.
• Knowledge of community management practices and online player dynamics.
• Background in risk management, trust & safety, or fraud prevention.
• Curiosity and openness to evolving regulations (e.g., GDPR, DSA).
• Passion for games and solid understanding of in-game systems, mechanics, and player interactions.

Perks & Benefits

• Excellent remuneration package, including a 13th salary.
• Full-coverage relocation for you and your family to Cyprus (Limassol).
• A modern and sunny office space close to the sea.
• Private health insurance for you and your family members.
• A monthly school allowance for your children at pre-school and school-age.
• Lunch compensation.
• Personal development opportunities paid for by the company: professional and language courses, books, etc.
• Bonuses for outstanding results, years worked, getting married, and the birth of a child.
• Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties.

Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.

As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player-related cases:

• Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s department.
• Investigating reports of non-compliant player behaviour and applying fair enforcement measures.
• Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures.
• Using MySQL to investigate and verify player related compliance cases.
• Analysing player behaviour data to identify violation patterns and recurring trends.
• Working closely with the Support and Moderation teams to process reported violations.

Job requirements

Things we would love to see:

Policy Enforcement & Compliance

• Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities.
• Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions.
• Familiarity with drafting structured enforcement procedures and documentation.
• Independent decision making ability, with confidence in applying judgment on complex or ambiguous cases.

Legal & Regulatory Knowledge

• A firm understanding of GDPR and DSA obligations, including data rights management.
• Skilled at producing legally sound and compliant communication.
• Excellent written communication for producing clear, compliant, and firm responses.

Analytical & Technical Skills

• Proficiency with MySQL for data checks and compliance case verification.
• Strong case analysis and decision making skills based on evidence.
• Ability to analyse behavioural trends and proactively draft enforcement procedures.

Collaboration & Leadership

• Experience working across multiple teams, including Support, Moderation, and Legal.
• Strong organisational skills for maintaining case logs, and internal enforcement history.

Soft Skills

• Ability to adjust tone depending on violation severity and audience.
• Adaptability to evolving player behaviour trends and legal frameworks.
• Effective conflict resolution skills.

Nice to Have

• Awareness of gaming industry dynamics and online community environments.
• Knowledge of community management practices and online player dynamics.
• Background in risk management, trust & safety, or fraud prevention.
• Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience.

It would help you to stand out if:

• You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions

What we offer:

• The best team in the world!
• An excellent remuneration package, including a 13th salary.
• Full-coverage relocation for you and your family to Cyprus (Limassol).
• A modern and sunny office space close to the sea.
• Private health insurance for you and your family members.
• A monthly school allowance for your children at pre-school and school-age.
• Lunch compensation.
• Personal development opportunities paid for by the company: professional and language courses, books, etc.
• Bonuses for outstanding results, years worked, getting married, and the birth of a child.
• Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties.