Support Engineer

Join our dynamic team and play a vital role in delivering unparalleled support for our groundbreaking technology while being part of a passionate global community!

WANT TO REVOLUTIONIZE GOLF?

Our mission is to help people enjoy the wonderful game of golf even more by developing tracing technology for TV and gamification to ranges. Our product brings people together and encourages them to get active which enables a healthier lifestyle. Our range technology is used globally and millions of people spend their quality time bonding and playing with their family and friends. Our broadcast technology is aired worldwide and makes the tournaments really enjoyable for the TV viewers. ⛳️ 📺 🎥

At our new office, you can expect to meet humble, helpful and driven colleagues. You will join an organization where everyone has a voice and can make an impact. You'll have the opportunity to contribute to something meaningful as we undergo exciting changes and growth. We are committed to creating a positive and social work environment by creating fun activities like morning fika, gym sessions, mob programming, after-work, table tennis, and golf simulator sessions to name a few! 🥳 🏓 ☕️

We are proud to be on a journey where we're focused on helping people worldwide improve their golf game which leads to healthy, active and social lifestyles. All of our products are developed, tested and deployed from our newly renovated R&D office. Join us at Toptracer Technologies and be part of a team dedicated to creating positive change through technology and innovation! 🚀 💻 💙

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THE POSITION

Join our Support Team as a Support Engineer and become a key figure in our global software and installation support division. As a Support Engineer, you'll immerse yourself in the world of Toptracer Range technology, providing expert assistance to both customers and colleagues facing various technical challenges.

Responsibilities: Expert Technical Support: Serve as a Toptracer Range technology expert, offering technical assistance, issue resolution, and acting as a liaison for escalations to development or other business units.

Global Support: Assist international customers, ensuring clear and effective communication on issue progress, risk assessment, and impact analysis for all stakeholders.

Community Engagement: Engage with the global community, contributing positive suggestions to enhance the customer experience.

REQUIRED QUALIFICATIONS AND SKILLS

Experience: Minimum 2 years in a similar technical support environment.

Technical Proficiency: Comfortable with command line applications, experience in Linux and Ubuntu environments.

Independence and Collaboration: Ability to work independently and proactively as well as within a team structure.

Communication: Fluent in written and spoken English, with exceptional communication skills for internal and external correspondence.

Preferred Experience or Background:

Customer-Centric Approach: Prior experience in supporting international customers with a clear understanding of risk assessment and impact analysis.

Knowledge Management: Proven ability to build and maintain an internal knowledge base for efficient knowledge sharing.

Innovative Mindset: Actively contribute to the global community with positive suggestions to elevate the customer experience.

Passion for Golf: Enthusiasm for golfing or an interest in the sport is a plus!

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MORE ABOUT TOPTRACER

Workplace

We value fully engaged associates that come to work because they enjoy their work and the colleagues they have. We strive to create a diverse and inclusive work environment where everybody can reach their full potential. We provide opportunities for all the colleagues to develop internally and to meet each other. We have a strong commitment and dedication. That comes from the activities and moments we share and the product we are developing.

In addition to that, our technology is unique and world-leading which makes the journey extra exciting. We create a product that encourages people to be outside and get activated which enables a healthier lifestyle. As a colleague, you can either go to a range near your home to experience the product you have developed or just turn on the TV to see it in the biggest golf tournaments.

Culture

Our culture is driven by our mission to create moments that matter for everyone and our values for Caring, Courage, One Team, Fun and Excellence. If you want to learn more about them visit: Core Values | Topgolf.

Activities

• Morning Fikas
• After-work
• Pair/Mob programming
• Conference
• Dart
• Gym sessions
• Table-tennis
• Golf simulator
• Golf tournaments

Benefits

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technologies and projects.
• Collaborative and innovative work environment.
• Professional development and growth opportunities.
• A hybrid work environment with the primary workplace at our cozy and welcoming office in Mörby Centrum, Danderyd.
• And of course, play golf!

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The position is permanent and full-time, located at our office in Danderyd. Hit the link at the bottom of the page to read more about the team. We hope to hear from you soon!