Technology Specialist - Support Team

1 Month ago • 2 Years + • Customer Service

Job Summary

Job Description

Join our Support Team as a Technology Specialist and become a key figure in our global software and installation support division. As a Technology Specialist, you'll immerse yourself in the world of Toptracer Range technology, providing expert assistance to both customers and colleagues facing various technical challenges. Responsibilities include serving as a Toptracer Range technology expert, offering technical assistance, issue resolution, and acting as a liaison for escalations. You will also assist international customers, ensuring clear and effective communication on issue progress, risk assessment, and impact analysis. Additionally, engage with the global community, contributing positive suggestions to enhance the customer experience.
Must have:
  • Minimum 2 years in technical support
  • Comfortable with command line applications
  • Experience in Linux and Ubuntu environments
  • Ability to work independently and proactively
  • Fluent in written and spoken English
Good to have:
  • Experience supporting international customers
  • Knowledge of risk assessment and impact analysis
  • Ability to build and maintain a knowledge base
  • Contribute positive suggestions to the community
  • Passion for or interest in golf
Perks:
  • Competitive salary and benefits
  • Work on cutting-edge technologies
  • Collaborative and innovative environment
  • Professional development opportunities
  • Hybrid work environment
  • Play golf

Job Details

WANT TO REVOLUTIONIZE GOLF?

Our mission is to help people enjoy the wonderful game of golf even more by developing tracing technology for TV and gamification to ranges. Our product brings people together and encourages them to get active which enables a healthier lifestyle. Our range technology is used globally and millions of people spend their quality time bonding and playing with their family and friends. Our broadcast technology is aired worldwide and makes the tournaments really enjoyable for the TV viewers. ⛳️ 📺 🎥

At our new office, you can expect to meet humble, helpful and driven colleagues. You will join an organization where everyone has a voice and can make an impact. You'll have the opportunity to contribute to something meaningful as we undergo exciting changes and growth. We are committed to creating a positive and social work environment by creating fun activities like morning fika, gym sessions, mob programming, after-work, table tennis, and golf simulator sessions to name a few! 🥳 🏓 ☕️

We are proud to be on a journey where we're focused on helping people worldwide improve their golf game which leads to healthy, active and social lifestyles. All of our products are developed, tested and deployed from our newly renovated R&D office in Stockholm, Sweden. Join us at Toptracer Technologies and be part of a team dedicated to creating positive change through technology and innovation! 🚀 💻 💙


THE POSITION

Join our Support Team as a Technology Specialist and become a key figure in our global software and installation support division. As a Technology Specialist, you'll immerse yourself in the world of Toptracer Range technology, providing expert assistance to both customers and colleagues facing various technical challenges.

Responsibilities: Expert Technical Support: Serve as a Toptracer Range technology expert, offering technical assistance, issue resolution, and acting as a liaison for escalations to development or other business units.

Global Support: Assist international customers, ensuring clear and effective communication on issue progress, risk assessment, and impact analysis for all stakeholders.

Community Engagement: Engage with the global community, contributing positive suggestions to enhance the customer experience.

REQUIRED QUALIFICATIONS AND SKILLS

Experience: Minimum 2 years in a similar technical support environment.

Technical Proficiency: Comfortable with command line applications, experience in Linux and Ubuntu environments.

Independence and Collaboration: Ability to work independently and proactively as well as within a team structure.

Communication: Fluent in written and spoken English, with exceptional communication skills for internal and external correspondence.

Preferred Experience or Background:

Customer-Centric Approach: Prior experience in supporting international customers with a clear understanding of risk assessment and impact analysis.

Knowledge Management: Proven ability to build and maintain an internal knowledge base for efficient knowledge sharing.

Innovative Mindset: Actively contribute to the global community with positive suggestions to elevate the customer experience.

Passion for Golf: Enthusiasm for golfing or an interest in the sport is a plus!

 


MORE ABOUT TOPTRACER

Workplace


We value fully engaged associates that come to work because they enjoy their work and the colleagues they have. We strive to create a diverse and inclusive work environment where everybody can reach their full potential. We provide opportunities for all the colleagues to develop internally and to meet each other. We have a strong commitment and dedication at Toptracer. That comes from the activities and moments we share and the product we are developing. 

In addition to that, our technology is unique and world-leading which makes the journey extra exciting. We create a product that encourages people to be outside and get activated which enables a healthier lifestyle. As a colleague at Toptracer, you can either go to a range near your home to experience the product you have developed or just turn on the TV to see it in the biggest golf tournaments.

Culture

Our culture is driven by our mission to create moments that matter for everyone and our values for Caring, Courage, One Team, Fun and Excellence. If you want to learn more about them visit: Core Values | Topgolf.
 

Activities

  • Morning Fikas
  • After-work 
  • Pair/Mob programming
  • Conference
  • Dart
  • Gym sessions
  • Table-tennis
  • Golf simulator 
  • Golf tournaments

Benefits

  • Competitive salary and benefits package.
  • Opportunity to work on cutting-edge technologies and projects.
  • Collaborative and innovative work environment.
  • Professional development and growth opportunities.
  • A hybrid work environment with the primary workplace at our cozy and welcoming office in Mörby Centrum, Danderyd.
  • And of course, play golf!

The position is permanent and full-time, located at our office in Danderyd. Hit the link at the bottom of the page to read more about the team. We hope to hear from you soon!


Social media

Instagram 

LinkedIn

Youtube

Website 

Similar Jobs

Tesla - HR Partner

Tesla

Berlin, Berlin, Germany (On-Site)
5 Months ago
USE Insider - Partnership Director

USE Insider

United States (Remote)
2 Years ago
Roof Stacks - Agile Coach

Roof Stacks

Istanbul, İstanbul, Türkiye (Hybrid)
6 Months ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Munich, Bavaria, Germany (On-Site)
2 Months ago
USE Insider - Solutions Consultant

USE Insider

State Of São Paulo, Brazil (Hybrid)
5 Months ago
Qube Cinema - Field Service Technician – Cinema Support

Qube Cinema

Assam, India (On-Site)
9 Hours ago
Stake logic - Technical Support Specialist

Stake logic

Birkirkara, Malta (On-Site)
6 Months ago
Zuru - Customer Service Representative - FMCG

Zuru

Frankfurt Am Main, Hessen, Germany (On-Site)
2 Months ago
playrix  - Customer Support Representative (German)

playrix

Georgia (Remote)
8 Months ago
Mashgin - Remote Technical Support

Mashgin

(Remote)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

USE Insider - Senior Software Engineer (Data Service Platform)

USE Insider

Istanbul, İstanbul, Türkiye (Remote)
10 Months ago
Mistral AI - Applied AI Engineer, Senior/Staff DevOps/SRE

Mistral AI

Paris, Île-de-France, France (On-Site)
6 Months ago
Capgemini - Adobe AEM

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Owkin - Biomedical Intern - Cancer Biology

Owkin

Paris, Île-de-France, France (On-Site)
4 Days ago
Zones - Apple Operations Manager

Zones

Auburn, Washington, United States (On-Site)
1 Month ago
Ruselle Investments - Manager, Application Development

Ruselle Investments

Mumbai, Maharashtra, India (On-Site)
1 Week ago
Motorola solutions - Customer Success Manager

Motorola solutions

Texas, United States (Remote)
3 Days ago
Palo Alto Networks - Sr. Technical Support Engineer, Focused Services - Prisma SDWAN

Palo Alto Networks

Bengaluru, Karnataka, India (On-Site)
2 Days ago
Sony Interactive Entertainment - Animation Manager

Sony Interactive Entertainment

Los Angeles, California, United States (On-Site)
1 Week ago
Gunzilla - Senior Brand Manager

Gunzilla

Frankfurt Am Main, Hessen, Germany (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Stockholm, Stockholm County, Sweden

Chief Rebel - Graphics Programmer

Chief Rebel

Stockholm, Stockholm County, Sweden (Hybrid)
2 Months ago
Resolution Games - Senior Technical Artist - Rendering & Graphics Programming

Resolution Games

Stockholm, Stockholm County, Sweden (Hybrid)
3 Weeks ago
Tesla - Customer Experience Specialist, Sales (Part-time)

Tesla

Örebro County, Sweden (On-Site)
5 Months ago
Avalanche Studios Group - Senior Rendering Programmer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
Lurkit - Platform Execution Specialist (Project-Based)

Lurkit

Stockholm, Stockholm County, Sweden (Remote)
3 Months ago
Avalanche Studios Group - Senior Technical Producer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (Hybrid)
2 Weeks ago
Tesla - Service Preparation Specialist

Tesla

Huddinge, Stockholm County, Sweden (On-Site)
5 Months ago
Game Boost - Game Programmer

Game Boost

Umeå, Västerbotten County, Sweden (Remote)
2 Years ago
Haptic  - Senior Gameplay Programmer

Haptic

Sweden (On-Site)
6 Months ago
Haptic  - Technical Artist

Haptic

Sweden (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Neolytix - Medical Admin Assistant/Customer Success Manager

Neolytix

Chicago, Illinois, United States (On-Site)
2 Weeks ago
Canonical - Enterprise Customer Success Manager

Canonical

(Remote)
2 Months ago
Fliff - Customer Success Specialist

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
12 Months ago
Illumina - Senior Customer Care Specialist

Illumina

Eindhoven, North Brabant, Netherlands (Hybrid)
2 Weeks ago
Nasdaq - Senior Customer Support/Operations Analyst

Nasdaq

Mexico City, Mexico (On-Site)
1 Year ago
Sabre India - Customer Service Agent II

Sabre India

Lahore, Punjab, Pakistan (On-Site)
1 Month ago
Boomi  - Customer Success Director

Boomi

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Hudl - Customer Success Manager

Hudl

Sydney, New South Wales, Australia (On-Site)
3 Days ago
Vendavo - Enterprise Customer Success Manager

Vendavo

London, England, United Kingdom (Remote)
3 Weeks ago
Trackman - Customer Service Specialist (Tier 1)

Trackman

Hørsholm, Denmark (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2006. Toptracer is a company that offers a wide range of services and products. It's likely involved in technology, sports, and entertainment. The company is looking to expand its team and has multiple open positions, spanning various departments and roles, including engineering, software development, and project management. The company promotes a culture of collaboration, and innovation.

Danderyd, Stockholm County, Sweden (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Danderyd, Stockholm County, Sweden (Hybrid)

Danderyd, Stockholm County, Sweden (Hybrid)

Danderyd, Stockholm County, Sweden (Hybrid)

Danderyd, Stockholm County, Sweden (Hybrid)

View All Jobs

Get notified when new jobs are added by Toptracer

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug