Support Services Administrator

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Senior Associate

Job Description & Summary

As a Support Services Administrator in the Business Enablement Functions, you'll work as part of a team delivering a wide-range of administrative duties. This important role has a variety of responsibilities which would suit someone who is well organised, agile and able to respond to the quick turnaround times of a fast-paced environment. You will be confident in answering and making phone calls (including international calls) and liaising with people at all levels of our organisation, working collectively to achieve our clients’ needs.

**About us**

As a leading and trusted professional services firm, PwC Isle of Man is committed to providing a quality industry-focused service offering of audit & assurance, tax, advisory and actuarial services. We aim to deliver more value than our clients expect and form long-term relationships.

Operating from our Douglas office the firm is a locally owned and controlled partnership of more than 100 staff with 15 Partners/Directors.

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We're a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com/im.

We believe that challenges are better solved together. That’s why we’ve created a diverse, global community of solvers that encourages you to lead with your heart and values. And our inclusive community continues to grow. We’re building a place where everyone feels like they truly belong. Where everyone is seen and heard. And where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

**About our team**

Our Support Services Team helps our client-facing teams and the wider business to build trust and deliver sustained outcomes. On a daily basis, the team plays a pivotal role in handling a broad range of office requirements and is involved in the management of client administration. As part of the Support Services Team, you will work collaboratively with people across our Lines of Service, all while using the latest technologies to provide high-quality administrative support.

Responsibilities for this role include:

• Proactively taking responsibility for audit confirmations by sending and following up on responses
• Assisting the audit teams with various reporting and collation of documents
• Assisting with raising and distributing invoices as well as supporting the credit control function
• Assisting with procurement process and supplier management
• Assist all Lines of Service with administrative support ensuring PwC brand guidelines are followed
• Part of a team of switchboard operators, ensuring seamless communication and efficient coordination throughout the firm
• Part of a team that greets our clients and guests, making them feel welcome and valued as they visit our office
• Organising business travel arrangements for all PwC staff
• Administering investment pricing as and when required
• Other ad-hoc administration duties as and when required

The successful candidate should:

• Have experience in an administration role
• Possess a strong eye for detail
• Deliver high-quality support
• Strong IT skills
• Have the ability to effectively work and communicate as part of a team and a variety of stakeholders
• Have the ability to manage your workload efficiently and adhere to strict deadlines
• Be confident completing external telephone calls (local and international)
• Be flexible with working hours to suit the needs of the firm

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Analytical Thinking, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Communication, Communications Management, Confidential Information Handling, Creativity, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing, Document Management {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date