Team Lead BPO Healthcare

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

• We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.
• 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!

Roles & Responsibility

• Lead a team of Customer Service Professionals.
• Respond to clients on any process related queries and manage 1st level escalations.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to team.
• Work with managers to resolve any personnel problems or conflicts that may arise in the team.
• In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
• Identify trends within the portfolio to aid collections and improve the productivity.
• Experience with Athena EMR/EHR is preferred

Technical Requirements:

• Internet speed of 30MBPS or higher.
• i5 or higher processor/Mac 2020 or later.
• Minimum of 8 GB RAM.
• Private and quiet dedicated home office area.
• Backups in case of power or Telco interruptions.
• Good headset and webcam.

Benefits:

• Company events
• Health insurance
• Opportunities for promotion

Schedule:

• 8 hour shift
• Monday to Friday