Proposals Manager- Healthcare BPO

Job Description: PreSales Solution & Bid Manager

Department: Pre-Sales / Bid Management – Healthcare BPO

Experience required: 8 to 12 years

Key Responsibilities

• Drive the full bid lifecycle: opportunity qualification, RFI/RFP/RFQ analysis, solution design, pricing strategy, proposal creation, and submission.
• Lead the development of customized, client-focused pitch decks and solution presentations to support sales and account teams.
• Work closely with internal stakeholders (Sales, Delivery, Finance, Technology, Compliance, Legal) to develop holistic and scalable healthcare BPO solutions.
• Translate complex solutions into compelling visual narratives for decision-makers, including executive summaries and business value articulation.
• Participate in client meetings and presentations to explain proposed solutions and answer technical/commercial queries.
• Maintain and continually improve a repository of proposal templates, case studies, and reusable solution content.
• Perform competitive analysis and win/loss reviews to refine future proposals and enhance win probability.

Required Experience & Skills

• Total Experience: 8–12 years in pre-sales, bid management, or solutions consulting; at least 3–5 years in healthcare BPO services.
• Domain Knowledge: Familiarity with US healthcare payer and provider operations, including RCM, patient/member engagement, prior auth, coding, and claims management.
• Pre-Sales Proficiency: Strong RFP/RFI response writing, solution design, stakeholder management, and pricing model understanding.
• Presentation Skills: Proven ability to design high-impact pitch decks and present value-driven narratives tailored to client needs.
• Tools Expertise: MS PowerPoint (advanced), Excel (financial modeling), Word, and collaboration tools (e.g., MS Teams, SharePoint, CRM systems).
• Communication: Excellent written and verbal communication skills; experience in client-facing roles preferred.
• Education: Bachelor's degree in Engineering, Life Sciences, Healthcare Management, or Business; MBA or advanced qualification is a plus.

Preferred Attributes

• Experience working with global sales teams and offshore delivery models.
• Exposure to automation, AI/ML, or digital transformation in healthcare operations.
• Certifications in bid/proposal management (e.g., APMP) or domain-specific credentials (e.g., CPC, CCS-P) are advantageous.