A Team Supervisor at Playtech Lima is responsible for managing, motivating, and controlling a team to achieve performance goals and ensure top-quality service. This includes real-time monitoring of service levels, tracking daily performance, leading team meetings, providing feedback, and supporting team members. The role also involves ensuring compliance with company policies for promotional activities, identifying career growth opportunities, fostering a positive work environment, and participating in onboarding and training.

Must Have

• Manage, control, and motivate assigned team members to hit goals and boost performance, ensuring top-quality service.
• Monitor service levels in real time during shifts to keep everything running smoothly.
• Ensure promotional and marketing activities are on point with the right equipment, attire, and vibe, following company policies.
• Track and summarize daily performance of your team based on management objectives.
• Lead monthly team meetings & 1:1 sessions to give clear, constructive feedback, share updates, and plan ahead.
• Support operations team members in their daily tasks whenever needed.
• Spot career growth opportunities for your team and help them achieve their goals.
• Motivate and inspire your team to create a positive, trust-based, and collaborative environment.
• Participate in onboarding new hires and assess training needs for current staff.
• Coach team members on communication skills to level up customer service.

Company Description

✨ Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Job Description

1. Manage, control, and motivate assigned team members to hit goals and boost performance, ensuring top-quality service. 💪

2. Monitor service levels in real time during shifts to keep everything running smoothly. 👀

3. Ensure promotional and marketing activities are on point with the right equipment, attire, and vibe, following company policies. 🎯

4. Track and summarize daily performance of your team based on management objectives. 📊

5. Lead monthly team meetings & 1:1 sessions to give clear, constructive feedback, share updates, and plan ahead. 🗣️

6. Support operations team members in their daily tasks whenever needed. 🤝

7. Spot career growth opportunities for your team and help them achieve their goals. 🚀

8. Motivate and inspire your team to create a positive, trust-based, and collaborative environment. 🌟

9. Participate in onboarding new hires and assess training needs for current staff. 🎓

10. Coach team members on communication skills to level up customer service. 💬

Qualifications

What You Need to Succeed

• Education: Ongoing or completed higher education.
• Language Skills: Advanced English (you’ll interact with global teams!).
• Computer Skills: Experienced user level (MS Office, email, etc.).
• Team-Building Knowledge: Understanding of team creation and bonding principles.
• Networking Skills: Great cooperation abilities, conflict resolution, and capacity to work with people from diverse cultures and viewpoints.
• Communication Skills: Ability to clearly explain work-related issues, company rules, and procedures.
• Strong Argumentation: Excellent reasoning and persuasion skills.
• Quick Thinking: Ability to react fast, identify root causes, and find solutions.
• Management Know-How: Practical understanding of management and monitoring principles.

Additional Information

Important to Know

• Work Schedule: Since our operation runs 24/7, this role requires rotating shifts.
• Work Mode: We work on-site! You’ll be based at one of our two locations: Magdalena or Miraflores.