Team Leader - City Presentation

Supervise the day-to-day delivery of City Presentation services, including shop and precinct cleaning, ensuring functions are performed according to policies and best practices. Provide leadership and supervision to employees, participate in recruitment and training, and monitor service activities for high standards and compliance. Support strategic document implementation, ensure customer focus, and report on service quality and delivery benchmarks. Requires strong leadership, OHS knowledge, and communication skills.

Must Have

• Supervise day-to-day delivery of City Presentation services, including shop and precinct cleaning
• Ensure functions and activities are performed in accordance with policies, procedures, and best-practice principles
• Provide day-to-day leadership and supervision of City Presentation group employees
• Engage and motivate employees to demonstrate organisational values aligned behaviour
• Participate in the recruitment, induction, training, and performance management of City Presentation employees
• Supervise services delivered by the City Presentation team, including shop cleaning, activity centre and precinct cleaning, small scale graffiti removal, issue reporting and litter removal
• Ensure service continuity, achievement of service standards, and provision of quality customer service
• Regularly participate in service delivery, including the safe operation of required plant and equipment
• Monitor service activities, ensuring they are delivered to a high standard and adhere to service level agreements
• Ensure all relevant policy, legislation, and regulatory requirements are met
• Support the implementation of allocated actions and achievement of targets from Council’s strategic documents
• Ensure the City Presentation team is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner
• Actively monitor and report on the achievement of service quality and delivery benchmarks
• Provide high-quality, professional written and verbal reports, presentations, and advice
• Demonstrated frontline leadership skills and ability to manage a diverse team of staff
• Strong understanding of Occupational Health and Safety and experience in applying this within operational environments
• Sound knowledge of relevant contemporary resource recovery and waste management practice and legislation, including ensuring environmental compliance
• Understanding of investigation processes and enforcement powers of authorised officers in relation to litter, illegally dumped waste, graffiti, and other city presentation matters within Victoria
• Well-developed customer service and communication skills, including the ability to communicate clearly in various mediums, with people from a variety of backgrounds
• Tertiary qualifications in operations, safety, business, management, or a related discipline with relevant experience working in the field, or lesser formal qualifications with substantial relevant experience
• Current Medium Rigid drivers licence

Good to Have

• Experience in waste, city presentation or another operational context within a Local Government environment
• Experience operating compact/footpath sweepers

Perks & Benefits

• Competitive salary package
• Professional development opportunities
• Supportive work environment

Job Description

• Fixed Term Contract
• $83,714 per annum plus Superannuation
• Join the Waste and Sustainability

One of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Supervise the day-to-day delivery of City Presentation services, including shop and precinct cleaning, ensuring that the functions and activities are performed in accordance with policies and procedures, and best-practice principles, in addition to State and Federal government legislation, policies, regulations and directions.

What you’ll be doing:

• Provide day-to-day leadership and supervision of City Presentation group employees, to engage and motivate employees to demonstrate organisational values aligned behaviour, and to optimally achieve service standards.
• Participate in the recruitment, induction, training (internal and external), and performance management of City Presentation employees.
• Supervise the services delivered by the City Presentation team, including shop cleaning, activity centre and precinct cleaning, small scale graffiti removal, issue reporting and litter removal, ensuring service continuity, achievement of service standards, and the provision of quality customer service is maintained.
• Regularly participate in service delivery, including the safe operation of required plant and equipment, to support resourcing and service provision, as required or requested.
• Monitor the service activities, ensuring they are delivered to a high standard, adhere to service level agreements, and that all relevant policy, legislation, and regulatory requirements.
• Support the implementation of allocated actions and the achievement of targets from Council’s strategic documents, including the Waste and Resource Recovery Strategy 2022-2030.
• Ensure the City Presentation team is customer focussed, responding to all internal and external enquiries and issues in a timely, accurate and professional manner, in line with Council’s policies and procedures.
• Actively monitor and report on the achievement of service quality and delivery benchmarks, including Service Level Agreements, to meet Council, customer, and community expectations.
• Provide high-quality, professional written and verbal reports, presentations, and advice to the Operations Supervisor – City Presentation, Coordinator Waste Operations, Manager Waste and Sustainability, other departments, and other agencies.

The skills and experience you’ll bring to the role:

• Demonstrated frontline leadership skills and ability to manage a diverse team of staff, preferably in waste, city presentation or another operational context within a Local Government environment.
• Strong understanding of Occupational Health and Safety and experience in applying this within operational environments.
• Sound knowledge of relevant contemporary resource recovery and waste management practice and legislation, including ensuring environmental compliance.
• Understanding of investigation processes and enforcement powers of authorised officers in relation to litter, illegally dumped waste, graffiti, and other city presentation matters within Victoria.
• Well-developed customer service and communication skills, including the ability to communicate clearly in various mediums, with people from a variety of backgrounds.

Required Certifications & Qualifications:

• Tertiary qualifications in operations, safety, business, management, or a related discipline with relevant experience working in the field, or lesser formal qualifications with substantial relevant experience.
• Current Medium Rigid drivers licence, with experience operating compact/footpath sweepers (preferred)

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.