Technical Account Manager

2 Months ago • 3-10 Years • Account Management

Job Summary

Job Description

As a Technical Account Manager / Director, you will collaborate with the Account Team and Solution Architect to provide technical guidance for top-tier customers. Your responsibilities include aligning with customer IT teams on target architecture, supporting solution deployments, ensuring alignment with best practices, and fostering relationships with technical stakeholders. You will also be the voice of the customer, providing input to the Sales team and supporting partner teams. This role involves building trusted advisor relationships, supporting technical escalations, and contributing to a collaborative environment within Cognite. The role is a hybrid role based out of our office in Phoenix, Austin, or Houston.
Must have:
  • Bachelor's degree in Computer Science or related field.
  • 3-10+ years experience as a data/solution/enterprise architect.
  • Proven ability to connect with technical stakeholders.
  • Experience with technical topics like enterprise integration.
Perks:
  • Competitive compensation including base plus bonus
  • 401(k) with 4% employer matching
  • Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents
  • Unlimited PTO + flexibility to enjoy it
  • 18 Company Holidays including the week between Christmas & New Years
  • Paid Parental Leave Program
  • Employee Stock Purchase Program (ESPP)
  • Employee Referral Program
  • In office catered lunches 3x per week via Colorfull Catering + Fully Stocked Fridges in the offices

Job Details

About Cognite

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.


Learn more about Cognite here

Cognite Product Tour 2024

Cognite Product Tour 2023

Data Contextualization Masterclass 2023


Our values

Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. 

Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 




Global Strategic Services at Cognite is focused on helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer.


The Global Strategic Services team will embody togetherness through cross-functional collaboration across Cognite. From taking over the baton from Field Engineering in pre-sales to supporting customers beyond First value, collaborating with Value Engineering to build value roadmaps across business divisions, supporting our Service team to deploy, validate and further enhance our Service offering optimized for Value and Adoption, co-developing adoption programs and catalyzing end-user interaction and feedback to Product Management, to working with Customer Enablement to scale learnings into our 1:many initiatives. TAMs will also be a catalyst to help Account Management drive successful Expansions and Renewals.


The Global Strategic Services team at Cognite will be Curious and Open at heart – working to understand and empathize with both our end users as well as different functions within Cognite, in a way that brings out the best in all of us.


We are seeking motivated, curious, and customer-oriented Cogniters to join our team as Technical Account Managers / Directors. As a Technical Account Manager / Director, you will work closely with the Account Team and Solution Architect profession to act as a technical advisor for preselected top-tier customers, ensuring repeatable and scalable architecture across the enterprise.


This role is a hybrid role based out of our office in Phoenix, Austin, or Houston


What You'll Do
  • Work with central customer IT team(s) to align on a target architecture for Cognite Data Fusion in the enterprise
  • Consult and support solution deployments to ensure technical fit with customer ecosystem and target architecture, including secure setup of identity and access management
  • Ensure alignment with Cognite best practices for implementation and proper use of technology stack, and that delivered solutions have clearly defined operational responsibilities and support agreements
  • Together with Customer Success Manager/Director ensure alignment between customer goals and Cognite product roadmap
  • Stay up-to-date on and coach customers on use of new technological developments in Cognite Data Fusion
  • Build trusted advisor relationships with Technical buyers, IT, Digital etc., and support technical escalations as needed
  • Be the voice of the customer and provide valuable input to the Sales team on active opportunity pursuits
  • Support partner team in qualifying and consulting partners to deliver successfully with Cognite Data Fusion for assigned customer(s)
  • Help foster a collaborative climate between internal teams at Cognite, coming together to technically enable our customers to be successful with our software


Who You Are
  • Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)
  • 3-10+ years experience (Manager/Director) as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc.
  • Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
  • Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
  • Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
  • Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
  • Experience with Git, CI/CD and deployment environments


Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


A snapshot of our many perks and benefits as a Cogniter

* Competitive Compensation including base plus bonus

* 401(k) with 4% employer matching

* Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

* Unlimited PTO + flexibility to enjoy it

* 18 Company Holidays including the week between Christmas & New Years

* Paid Parental Leave Program

* Employee Stock Purchase Program (ESPP)

* Employee Referral Program

* In office catered lunches 3x per week via Colorfull Catering + Fully Stocked Fridges in the offices

* Join a team of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝.

* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more

* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries

* Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.

* Paid mobile phone and WiFI

*A pet lover? Get the chance to meet Spot 🐶!


Why choose Cognite? 🏆 🚀

* Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. 

* We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. 

* Cognite Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing

Frost & Sullivan named Cognite a Technology Innovation Leader!

* Built In 2024 Best Places to Work in Austin, TX and Houston, TX

* Cognite Recognized as 2024 Microsoft Energy and Resources Partner of the Year

* Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇



Apply today!

If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.


We encourage you to follow us on Cognite LinkedIn; we post all our openings there.



Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion. 

We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.

Similar Jobs

Sonar Source - Sales Development Representative

Sonar Source

India (Remote)
3 Months ago
Rippling - Account Executive, Mid Market

Rippling

Austin, Texas, United States (On-Site)
1 Year ago
PwC - ETIC, Oracle Technical Consultant - Senior Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
1 Month ago
Glean - Quality Assurance Manager

Glean

Bengaluru, Karnataka, India (On-Site)
1 Month ago
entrata - Strategic Account Manager

entrata

Dallas, Texas, United States (Remote)
2 Months ago
Fliff - CRM Analyst

Fliff

Philadelphia, Pennsylvania, United States (On-Site)
12 Months ago
Axel springer - Account Director, Enterprise Tech

Axel springer

San Francisco, California, United States (Hybrid)
1 Month ago
Dialpad AI - Account Executive, Commercial

Dialpad AI

Tempe, Arizona, United States (On-Site)
2 Months ago
Brillio - Alliances Account Manager

Brillio

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Coherent corp. - Account Manager, Directed Energy, Laser Components

Coherent corp.

Santa Clara, California, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GHX - Commercial Enablement Program Manager

GHX

United States (Remote)
5 Days ago
Capgemini - Shopify Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Remote - Managing Counsel, Employment Legal

Remote

Paris, Île-de-France, France (Remote)
1 Month ago
USE Insider - Inside Sales Specialist

USE Insider

Bogota, Colombia (Hybrid)
3 Months ago
Britive - Technical Program Manager

Britive

Bengaluru, Karnataka, India (Remote)
1 Month ago
high radius - Senior Analyst

high radius

Hyderabad, Telangana, India (On-Site)
2 Months ago
Temporal Technologies - Account Executive, New Logo

Temporal Technologies

Austin, Texas, United States (Remote)
1 Month ago
Eneba Games - Head of Performance Marketing

Eneba Games

(Remote)
1 Week ago
Postman - SMB Sales Manager

Postman

San Francisco, California, United States (Hybrid)
1 Week ago
Glean - Product Designer

Glean

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Phoenix, Arizona, United States

bytedance - Research Engineer Graduate (Vision AI Platform)

bytedance

Seattle, Washington, United States (On-Site)
3 Months ago
Marsh McLennan - Deputy Financial and Operations Principal

Marsh McLennan

New York, United States (Hybrid)
2 Months ago
Nordson Corporation - Manager, Information Technology (SAP Logistics Execution and Production Engineering)

Nordson Corporation

Amherst, Ohio, United States (On-Site)
2 Months ago
whoop - Senior Data Scientist (Insights)

whoop

Boston, Massachusetts, United States (On-Site)
2 Months ago
The Walt Disney Company - Art Director - Marvel Games

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Week ago
Kavalirio - Data Scientist / Digital Commerce Marketing Analytics Consultant

Kavalirio

Atlanta, Georgia, United States (Remote)
3 Weeks ago
resonance  - DevOps Engineer

resonance

New York, United States (Remote)
1 Month ago
The New York Times - Supreme Court Investigative Correspondent

The New York Times

Washington, District Of Columbia, United States (Hybrid)
2 Months ago
Redhorse Corp - Senior Security Classification Specialist

Redhorse Corp

Arlington, Virginia, United States (Hybrid)
4 Weeks ago
Dialpad AI - Account Executive, Enterprise

Dialpad AI

New York, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Anzuio - Senior Account Executive

Anzuio

Massachusetts, United States (Hybrid)
3 Months ago
NinjaVan - Manager, B2B (Strategic Account)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
2 Weeks ago
Saviynt - Identity Security - Technical Account Manager - UK

Saviynt

London, England, United Kingdom (Remote)
3 Months ago
Qualcomm - Payroll Specialist Lead

Qualcomm

Dubai, Dubai, United Arab Emirates (Remote)
2 Weeks ago
Saviynt - Strategic Account Executive

Saviynt

St. Louis, Missouri, United States (On-Site)
3 Weeks ago
Sabre India - Manager Sales & Account Management

Sabre India

New Delhi, Delhi, India (On-Site)
1 Month ago
Single Store - Technical Account Manager

Single Store

Bengaluru, Karnataka, India (Remote)
1 Month ago
Quilt - Channel Account Executive - US Northeast (HVAC Partner Manager)

Quilt

United States (Remote)
2 Months ago
Rippling - Enterprise Account Executive (East Coast)

Rippling

United States (Remote)
1 Month ago
Axon - Senior Accountant, Revenue Policy & Enablement

Axon

Atlanta, Georgia, United States (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

United States (Remote)

Oslo, Oslo, Norway (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Pau, Nouvelle-Aquitaine, France (On-Site)

Phoenix, Arizona, United States (Hybrid)

Oslo, Oslo, Norway (Hybrid)

Phoenix, Arizona, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Cognite

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug