Technical Account Manager

3 Weeks ago • 4 Years +

Job Summary

Job Description

As a Technical Account Manager at Highspot, you will be a crucial link between the company's software and its customers, providing product guidance aligned with customer business visions. You will dive deep into technical requirements, build relationships, and champion customer successes. Responsibilities include becoming a product expert, serving as the primary technical liaison, providing technical guidance, collaborating with colleagues, leading customer meetings, identifying opportunities for product enhancement, and managing customer expectations. The role involves understanding customer needs, troubleshooting issues, and offering best practices. You'll be working to ensure customers fully utilize the platform and that there's customer retention and growth. The job involves communicating effectively, managing multiple projects, and understanding technical domains such as email deliverability and APIs.

Must have:

4+ years of experience in a client-facing technical role.
Excellent technical aptitude and ability to troubleshoot complex systems.
Strong understanding of software development processes and methodologies.
Exemplary communication and interpersonal skills.
Proven problem-solving and critical thinking skills.
Capacity to manage multiple projects and clients concurrently.
Familiarity with integrating CRM and SSO software.

5 skills required

5 skills required for this role

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communication

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problem-solving

Job Details

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role

Join us on an exciting journey as a Technical Account Manager, where you'll be a driving force behind our mid to upper market customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.

Responsibilities

Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
Serve as the primary technical liaison between our company and our mid to upper market customers, understanding their unique business needs and technical environments.
Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, we'll ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth.
Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
Deftly manage customer expectations and deliverables through effective communication and stakeholder management.

Required Qualifications

4+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers.
Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications.
Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem.
Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse.
Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment.
Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.

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Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.