Technical Consultant Int (Cloud Applications ESP / SCM)

Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
• Seeking an astute individual that has a strong Supply Chain/Warehouse domain experience and technical knowledge with the additional ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.

Scope:

Core responsibilities to include Enterprise Supply Planning (ESP) support for SaaS accounts hosted in cloud native (we use Azure)
The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.

Our current technical environment:

• Software: Java, GIT, Rest API, OAuth, PL/SQL
• Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
• Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
• Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What you’ll do:

Work with cross functional teams including Product Development, Consulting and Cloud services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
Provides advice to customers regarding industry best practices and process methodology.
Understands how BY solutions (Enterprise Supply Planning, Sales &Operations Planning, Demand, Fulfillment, Order Promiser, Inventory Optimizer) can be configured to better facilitate client business processes

What we are looking for: 

• Bachelor’s degree and 4 to 6 years of experience in Supply Chain Product Support, knowledge in BY Planning product will be added advantage
• Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and above 4 years of experience in Supply Chain
• Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
• Builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc
• Basic understanding of Customer business and processes
• Candidates have relevant experience on BY Planning suite of products
• Intermediate in MS Excel
• Good Knowledge of PL/SQL
• Good to Have Next Gen Skills:
• Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)
• Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.