Technical Program Manager, Knowledge Management

SailPoint is seeking a Technical Program Manager to oversee and enhance our Knowledge Management and Community Services functions, focusing on capturing, organizing, and disseminating the knowledge in our knowledge bases, blogs, and forums effectively while ensuring the success and satisfaction of the Community. The ideal candidate will have a strong background in knowledge management, eagerness to learn, and exceptional program management skills, with a focus on developing and maintaining our knowledge across all our platforms. The Knowledge Management Program Manager will also learn and master our Identity Security Cloud products and use these skills to enhance the community user experience. This role will require a blend of technical expertise, strategic thinking and problem solving to ensure our knowledge management is efficient, scalable, and value-driven.

Responsibilities:

• Build relationships and partner with cross-organizational stakeholders, including Technical Experts, Product Managers, Engineering, Customer Support, and others.
• Manage the full lifecycle of knowledge initiatives—from planning through execution—to continuously improve the quality and accessibility of content.
• Utilize our platform, tools, and processes to make our knowledge more useful, trusted, and findable.
• Track and report on program KPIs, identify trends, and recommend optimizations based on data insights.
• Proactively monitor and optimize our knowledge content and processes, addressing any concerns with leadership as they arise.
• Architect, document, and enforce policies, workflows, and best practices for content creation and maintenance.
• Identify knowledge opportunities that align and enhance our content delivery.
• Coach contributors, enforce style and publishing guidelines, and schedule regular content reviews to keep materials accurate and relevant.
• Triage and address content-related support requests, ensuring timely resolution.

Requirements:

• 3+ years of experience in knowledge management, information architecture or related field.
• Exceptional project management skills.
• Good understanding of knowledge management.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team environment.
• Excellent communication and interpersonal skills.

Preferred:

• Bachelor's degree in computer science or related field.
• Experience with managing knowledge programs.
• Knowledge-centered service (KCS) certification.
• Experience with Identity Management.
• Familiarity with cloud computing technologies.
• Experience with SailPoint Identity Security Cloud or SailPoint IdentityNow.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

About Us

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

Equal Employment Opportunity Policy Statement

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

• Filing a complaint;
• Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;
• Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or
• Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.