Data Analyst (Tableau)

Who You Are:

You are an eager and highly motivated professional looking to grow your skills by building your working relationships and quickly learning from peer interaction at all levels within an organization. You have worked indirectly and directly with data analytics teams and internal stakeholders to successfully complete analytics deliverables and coordinate meetings focused on performance metrics. You are an excellent communicator, with experience in planning for and achieving challenging deadlines, assessing and mitigating project risks, and proactively building elegant solutions that deliver results regardless of initial starting point or data maturity.

What You will Do:

As a Data Analyst within the professional services team, you will play a leading role in establishing and maintaining successful relationships across the business focused on making the process of building and reporting analytics easier in support of making better business decisions. This role requires the successful collaboration across many teams to understand business needs, create and maintain solutions, while continually looking for ways to improve those solutions. While new data solutions will be created in this position from the ground up, the end goal is to mature these solutions so that they are ready for successful transition to the IT team for long term support.

Responsibilities and Qualifications:

Must be willing to work 4 overlapping hours with US timezone. You will work closely with US team

• Business Collaboration: Partner with cross-functional stakeholders to gather requirements, understand data needs, and translate complex business questions into actionable solution modifying existing solutions and/or creating net new.
• Team Support: Collaborate with Partner Delivery Enablement, Professional Services Enablement, and SailPoint Professional Services Operations teams to address their analytical needs.
• Dashboard Development: Assume ownership of existing Tableau dashboards and Smartsheets to ensure their ongoing maintenance. Design, build, and maintain new interactive dashboards and reports using Tableau, Smartsheet, and Salesforce to support strategic decision-making.
• Data Pipeline Support: Collaborate with data engineers to build robust data pipeline concepts that enable seamless visualization and reporting. Initially these pipelines are manual with the role responsible for continually pushing toward full automation and support from IT.
• Data Quality Assurance: Ensure the accuracy, consistency, and integrity of data across various platforms and processes.
• Documentation: Develop and maintain clear, detailed documentation for data workflows, analyses, and dashboard configurations.
• Performance Monitoring: Monitor and fine-tune the performance of Tableau dashboards and underlying data sources to ensure optimal efficiency.
• Cross-Functional Training: Educate team members and stakeholders on Tableau functionality, data analysis techniques, and best practices to foster data literacy and independence.
• Self-Educate: Stay informed on the latest trends, tools, and best practices in data visualization and analytics to continually improve processes and outputs.

To excel in this role, you possess the following referenceable qualifications:

• Embody a strong sense of responsibility and proactive positive initiative to directly own project outcomes, drawing on wisdom gained through previous referenceable project delivery experience.
• Technical curiosity to quickly understand and proactively address needs in an elegant way, with an eye toward future maintainability, always working to advance simplified solutions.
• A strong inherent attention to detail to ensure that data accuracy is maintained while also being able to see the larger business problems that we are working to solve.
• Proven hands-on expertise with the confidence to demonstrate skills in Tableau, basic SQL (RedShift, BigQuery), SmartSheets, Excel, and other related tools.
• A history of successful project delivery and technical internal or external consultation work.
• A successful record of accomplishment as a data steward, working directly with internal teams, building strong relationships that solidify informed solutions created leveraging cross functional team collaboration.
• Exceptional interpersonal communication skills, with the ability to fluidly articulate complex technical solutions to non-technical audiences.
• Proficient problem-solving abilities to address data challenges that range in maturity from manually updated data acquisition to fully automated data pipelines and Tableau and/or Smartsheet reporting.
• You must qualify as a trusted representative of SailPoint, with a mature customer-centric attitude and unwavering commitment to company values. This is not a “nice to have,” but instead a required trait, necessary for building the trust required to build collaborative relationships with the internal and external teams required to be successful in this role.

Education & Certification: Bachelor's degree or equivalent with Tableau and/or Office certifications preferred.

Travel: SailPoint is a remote first company, however some travel may be required in your assigned region to meet with team members or to attend company sponsored events; estimated at 10-15%.

Onboard Ramp:

30 Days

• Complete SailPoint bootcamp, learning about the organization's mission, values, and culture.
• Complete required security and compliance training.
• Understand the structure of the professional services department and key stakeholders.
• Gain an understanding of the organization’s data architecture, tools, and processes.
• Review and familiarize yourself with existing dashboards, reports, and data workflows.
• Meet with key stakeholders to understand ongoing projects and business objectives.
• Shadow team members to learn about operational challenges and improvement opportunities.

60 Days

• Take ownership of existing dashboards, ensuring they meet stakeholder expectations.
• Begin creating and refining new dashboards and reports based on identified needs.
• Collaborate with data engineers to evaluate and enhance data pipelines with goal to transfer work to fully automated workflows managed by IT.
• Start identifying areas for automation in data workflows and reporting.
• Propose process improvements and initiate small-scale enhancements.

90 Days

• Lead the design and implementation of advanced dashboards to provide strategic insights.
• Develop automated solutions for recurring data transformation and reporting tasks.
• Conduct training sessions for team members to improve Tableau proficiency and data analysis skills.
• Present a plan for long-term optimization of data visualization and analytics processes.
• Actively participate in team projects, driving measurable outcomes and improvements.
• Develop a plan for continuous improvement beyond the initial 90 days.