Technical Support Analyst

About Nasdaq!

At Nasdaq, we are redefining the future of global economies and markets by unlocking capital and opportunities through our technology, innovation, and expertise. Our Marketplace Technology area powers more than 115 of the world’s market infrastructure organizations and participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically meaningful technology solutions. Located in the heart of Vilnius, we seek individuals with the drive to succeed in a highly dynamic and global environment, offering vast growth opportunities, competitive salaries, bonuses, and comprehensive benefits packages!

About the Team:

We invite you to join our Product Support Team as a Customer Support/Operations Analyst for the Calypso product. We provide new and existing customers with the best possible service for billing inquiries, service requests, suggestions, and complaints. We handle customer services related to sales, promotions, installations, and communications. We ensure good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in accordance with with consumer laws. We develop organization-wide initiatives to proactively inform and educate customers and create improvement plans based on customer surveys.

What You Will Do:

• Fix client issues with Nasdaq FinTech product Calypso's system, network, and other parts; provide daily support.
• Reproduce problems, document them, suggest fixes, and give detailed info to Engineering for permanent solutions.
• Check logs, improve performance, and solve speed issues.
• Work with Business Analysts to find and fix bugs; write test programs to mimic client problems.
• Help clients with API issues and update knowledge base articles with common questions and solutions.

What We Expect:

• Educational Background: Computer Science or a related field.
• Technical Skills: Proficient in Java, with experience focused on troubleshooting rather than coding.
• Language Skills: Strong written and spoken English skills.
• Interpersonal Skills: Excellent interpersonal and communication abilities.
• Mindset: A growth and learning mindset.

What would be great:

• Linux/Unix knowledge.
• SQL

What we offer:

• 2300 - 2600 EUR Gross monthly, other bonuses apply.
• Annual monetary bonus.
• An opportunity to become a Nasdaq shareholder.
• Employee Stock Purchase Program Nasdaq stocks with a discount.
• III pillar pension plan with additional contribution from Nasdaq.
• Flexible health insurance program.
• Flexible working schedule and hybrid way of work.
• Additional paid leave days after 2 years of working at Nasdaq.
• Flex day program (up to 6 paid days off a year).
• Internal mentorship program – get a mentor or become one.
• Wide selection of online learning resources, e.g., Udemy and many more.

Why Apply:

Nasdaq’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Nasdaq’s employees outstanding. At Nasdaq, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you dedicated, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

This is a full-time position located in Vilnius or Wroclaw (hybrid work model). As the process is ongoing, please submit your application in English as soon as possible.

A valid work permit for the EU is required. Individuals applying for or occupying this position must have no previous unspent convictions for criminal offences under the Criminal Code of the Republic of Lithuania, with the exception of offences solely related to minor road traffic violations.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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