Technical Support Engineer (French Speaker)

As a Technical Support Engineer at Exabeam, you will be a key member of our global support organization, handling customer issues related to our platform and ensuring that customers maximize the value of our solutions. You will leverage strong technical troubleshooting skills, a solid understanding of risk and security operations, and excellent communication abilities to deliver an exceptional support experience. Additionally, you will help identify and mitigate risk exposures for our customers using the Exabeam platform. In this role, you will serve as the front line of technical expertise for Exabeam customers across diverse geographies and languages. You will troubleshoot, analyze, and resolve complex issues, collaborating closely with product engineering and security teams to ensure seamless customer operations. Your contributions will directly influence customer satisfaction, risk reduction, and the overall success of Exabeam’s cybersecurity solutions.

Must Have

• Handle customer issues related to the platform
• Ensure customers maximize solution value
• Leverage strong technical troubleshooting skills
• Possess a solid understanding of risk and security operations
• Demonstrate excellent communication abilities
• Deliver an exceptional support experience
• Identify and mitigate risk exposures for customers
• Serve as the front line of technical expertise
• Troubleshoot, analyze, and resolve complex issues
• Collaborate closely with product engineering and security teams
• Ensure seamless customer operations
• Deliver measurable outcomes through KPIs (CSAT, resolution time, knowledge sharing)
• Be self-motivated, adaptable, and comfortable in a fast-paced technical environment

Good to Have

• Experience with AWS, GCP, or Azure environments (support and deployment)
• Knowledge of cloud and hybrid logging, monitoring, and observability tools
• Experience with SIEM/UEBA/SOAR platforms (Splunk, LogRhythm, QRadar, Microsoft Sentinel, Exabeam)
• Experience with deployment and tuning of SIEM/UEBA/SOAR platforms
• Familiarity with analytics and visualization tools (Kibana, Grafana)
• Relevant cybersecurity or SIEM certifications (CySA+, CSA, GCIH, GCIA)
• Experience in risk assessment and threat modeling

About the Role

As a Technical Support Engineer at Exabeam, you will be a key member of our global support organization, handling customer issues related to our platform and ensuring that customers maximize the value of our solutions. You will leverage strong technical troubleshooting skills, a solid understanding of risk and security operations, and excellent communication abilities to deliver an exceptional support experience. Additionally, you will help identify and mitigate risk exposures for our customers using the Exabeam platform.

The domain will cover both on-premises and cloud environments.

Language Requirements: This requires fluency in Arabic, French and English (verbal and written).

Overview

In this role, you will serve as the front line of technical expertise for Exabeam customers across diverse geographies and languages. You will troubleshoot, analyze, and resolve complex issues, collaborating closely with product engineering and security teams to ensure seamless customer operations. Your contributions will directly influence customer satisfaction, risk reduction, and the overall success of Exabeam’s cybersecurity solutions.

Technical Experience & Requirements

• Cybersecurity & Monitoring: Hands-on experience with cybersecurity operations, log collection/ingestion, behavior analytics, and SIEM platforms. Familiarity with Windows Event integrations, Syslog servers, Wireshark, and API integrations.
• Experience: 3–5 years in technical support, system administration, or application troubleshooting with solid working knowledge of both Windows and Linux server administration (including command line).
• Networking & Databases: Proficiency in networking (TCP/IP, routing, firewalls, VPNs) and database troubleshooting (MS SQL, Elasticsearch, MongoDB, etc.).
• Troubleshooting: Skilled in hardware/software problem isolation, coordinating with development teams, and applying structured, process-oriented problem-solving.
• Scripting & Automation: Experience with Regular Expressions, Python, and PowerShell.
• Performance Impact: Proven ability to deliver measurable outcomes through KPIs such as CSAT, resolution time, and knowledge sharing.
• Mindset: Self-motivated, adaptable, and comfortable working in a fast-paced technical environment with complex cybersecurity products and frequent updates.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not essential).

Nice to Have:

• Experience with AWS, GCP, or Azure environments, including support and deployment in collaboration with engineering or DevOps teams.
• Knowledge of cloud and hybrid logging, monitoring, and observability tools.
• Experience with SIEM/UEBA/SOAR platforms (Splunk, LogRhythm, QRadar, Microsoft Sentinel, Exabeam) including deployment and tuning.
• Familiarity with analytics and visualization tools (e.g., Kibana, Grafana).
• Relevant cybersecurity or SIEM certifications (CySA+, CSA, GCIH, GCIA, etc.) and experience in risk assessment and threat modeling.