Technical Support Technician (US Remote)

The CMSO Software Enterprise Technical Support group delivers solutions to the public safety sector, providing technology and tools for faster, smarter, and safer decisions. The PremierOne Support team deploys and supports products like Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing. This role involves supporting Motorola Solutions software and services to the public safety market, including configuring hardware and software, and providing technical support via phone, email, and web portal, with hours including nights, weekends, and holidays, and on-call responsibilities.

Must Have

• 3+ years of Technical Customer Support experience
• 2+ years of Public Safety Applications experience involving CAD applications
• Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems
• Ability to work well as a single resource and as a team member
• Ability to efficiently troubleshoot and diagnose system issues
• Professionalism in representing self and company
• Ability to pass stringent background checks based on local and Federal fingerprint submissions
• Ability to participate in on-call duties for off-hour issues on a rotational basis
• Bachelors degree or 3+ years of relevant experience
• Must be able to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required

Good to Have

• In depth knowledge of Windows Applications, Servers, and SQL Database Server environments
• Basic Network and Infrastructure knowledge
• Experience with Firewalls and routers; F5 and Fortigate preferred
• Ability to troubleshoot application system issues including hardware, networking, and third party components
• Previous knowledge of the PremierOne Application Suite

Perks & Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market.

*The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.*

Responsibilities of the Technical Support Technician include but are not limited to:

• Supports and configures the hardware and software used in customer implementations
• Providing technical support to our customers via phone and email as well as responding to tickets through a web portal

The minimum requirements we seek:

• 3+ years of Technical Customer Support experience.
• 2+ years of Public Safety Applications experience involving CAD applications.
• Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems.
• Works well as a single resource, as well a member of a team.
• Efficiently troubleshoot and diagnose system issues
• Ability to represent yourself and the company with the utmost professionalism.
• Ability to pass stringent background checks based on local and Federal fingerprint submissions.
• Ability to participate in on-call duties for off-hour issues on a rotational basis.

Preferred Skills:

• In depth knowledge of Windows Applications, Servers, and SQL Database Server environments.
• Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred.
• Ability to troubleshoot application system issues including hardware, networking, and third party components preferred.
• Previous knowledge of the PremierOne Application Suite is a plus.

We will be accepting applications for this role between from September 30th - October 8th 2025

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

The salary range for this req role is $95,000- $125,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Remote

Basic Requirements

• Bachelors degree or 3+ years of relevant experience
• Must be able to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!