Technical Writer

Role: Technical Writer

Location: Bengaluru 

What you’ll do 

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better. 

The Technical Writer will be an integral part of the Program Management office who will collate and construct document repositories, with the existing and new content. The repositories will be designed to serve the content with ease of access for different stakeholders and also develop content from different user personas. This role will work closely with the Technical managers, Product managers, Data Scientists and Analysts to meet the requirements of different stakeholders. This will also provide opportunities for you to build standards for documentation across the board.

• Develop comprehensive documentation that meets CoE standards.
• Obtain a deep understanding of products and services to translate complex product, tech, DS and analytics information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Evangelize different standards of documentation and bring in the appropriate toolsets required to accomplish the objectives.
• Be tech-savvy in exploring and integrating AI-enabled tools across the documentation lifecycle to enhance delivery efficiency and improve content quality.

What you’ll bring

At least 5 years of experience in building technical content and possess knowledge and Know-hows of technical writing software tools, mindset for research and development, Ability to work with different teams and interpret different stakeholder expectations.

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ.  If you have a passion for the role, please still apply.

What’s in it for you? 

Our Center of Excellence is the very heart of MiQ, and it’s where the magic happens. It means everything you do and everything you create will have a huge impact across our entire global business. 

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work.

Values 

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion
• We figure it out - Determination
• We anticipate the unexpected - Agility
• We always unite - Unite
• We dare to be unconventional - Courage

Benefits  

Every region and office have specific perks and benefits, but every person joining MiQ can expect: 

• A hybrid work environment  
• New hire orientation with job specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives.
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities.

Apply today! 

Equal Opportunity Employer