Job Description
The Telecom Business Analyst Lead will delve into telecommunications, gaining detailed knowledge of markets, products, sales, delivery, and operations. They will solve real-world business problems, define end-to-end user journeys, take ownership of business analysis initiatives, configure solution workflows, and contribute to methodology improvements. The role requires excellent communication skills, ability to define detailed solutions, summarize proposals, manage client expectations, and work both independently and as part of a team. Mentorship and team leadership skills are also expected.
Good To Have:
- Hands-on experience in coding.
- Experience working as a vendor.
- Experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.).
- Experience in the telco and/or billing domains.
Must Have:
- Exceptional communication skills for understanding problem statements.
- Ability to define detailed and implementable solutions.
- Summarize solution proposals concisely and accurately.
- Manage client expectations through workshops.
- Work effectively as part of a team and independently.
Key Duties and Responsibilities
Projects vary, but typically will have you:
- Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations.
- Solve real-world business problems, considering technical, financial, and operational constraints.
- Work with clients to define end to end user journeys that form part of the solution blueprint.
- Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
- Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
- Contribute to our methodology to help us do things faster and better.
Skills and experience
Our ideal candidate will put the analysis into analyst. You should:
- Leverage your exceptional communication skills when working with customers to understand a problem statement.
- Recognise the additional detail and clarity required for a solution design, and quickly work to close these gaps.
- Be able to work within the constraints to define a detailed, complete, and implementable solution. This will breakdown the solution components, what each component does and how it does it.
- Summarise your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation.
- Be able to manage client expectations through workshop and feedback sessions.
- Work as part of a team and independently when required
- Be a mentor and lead a team of budding solution designers
Desirable:
- Hands on experience in coding. For instance, when to use global and local variables, and the concept of object oriented programming.
- Experience working as a vendor.
- Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
- Experience in the telco and/or billing domains.
Interested, but don’t think you fit into all this 100%? We would still like to hear from you – just let us in your cover letter know how your strengths align to our criteria, and where we can help you grow.
Location(s):
India RemoteSet alerts for more jobs like Telecom Business Analyst Lead
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