Telstra Retail: Full Time Customer Service & Sales Consultant PARRAMATTA

As a Retail Sales Consultant at Telstra, you will be passionate about providing outstanding customer service and an exceptional in-store customer journey. You will empower customers by identifying and offering the right products and services to transform their telecommunications experience, contributing to Telstra's purpose of building a connected future. You will also stay updated with the latest tech, achieve sales targets, and collaborate with your team.

Must Have

• Deliver exceptional customer experiences by helping customers find the right products and services
• Stay up-to-date with the latest gadgets and services, offering informed guidance
• Achieve and exceed sales targets and KPIs using consultative selling skills
• Collaborate with your team to create a welcoming environment and achieve store goals
• Great communication skills to connect with people
• Solution-oriented approach to tailor solutions for each customer
• Motivated to achieve sales targets and KPIs
• Eager to grow and develop skills in a dynamic environment
• Resilience and positivity with a can-do attitude

Good to Have

• Previous customer-facing experience is a plus

Perks & Benefits

• 12% Superannuation
• 10% Variable Remuneration (first 2 months guaranteed)
• 30% off Telstra services
• Exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave
• Telstra Extra Day Off
• Gender affirmation leave
• Cultural Leave
• Blood Donor Leave
• Ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs with LinkedIn Learning
• Future Ready program for career development
• Flexible working hours and supportive parental leave
• Monthly performance rewards and recognition programs
• Diverse and inclusive team culture

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual Fixed Remuneration: $64,915.20 per year

*Junior Rates apply for those under 20 years of age.

*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

*12% superannuation included

• Plus 12% Superannuation
• Plus 10% Variable Remuneration

**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time).

**the first 2 months guaranteed while you learn on board.

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

How to Apply:

Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.

Join Us at Telstra Retail:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone’s unique perspective is valued and respected. We can’t wait to see what you’ll bring to our team!