Global Operations & Account Enablement Manager

At PwC, this role focuses on driving revenue growth, promoting firm services, and enhancing brand visibility through strategic sales and marketing initiatives, particularly within the Alliances team. The Global Operations & Account Enablement Manager will lead a team in GTM and Sales operations, ensuring high-quality execution across account enablement, performance tracking, and planning for PwC’s Tier 2 and 3 alliances. This involves managing daily operations, prioritizing requests, collaborating with stakeholders, ensuring quality control, and driving process improvements, ultimately supporting strategic objectives.

Must Have

• Manage day-to-day operations across Sales Enablement & Joint Customer Targeting and Alliance Performance Metric Tracking.
• Ensure workload balance, coach direct reports, and promote accountability.
• Review, triage, and delegate incoming alliance support requests.
• Liaise with alliance leads, marketing teams, and territory contacts.
• Oversee preparation of high-impact materials including account maps, trackers, dashboards, and enablement content.
• Ensure consistency in structure, messaging, and formatting.
• Lead improvements to repository structure, documentation hygiene, and status-tracking.
• Drive adoption of content standards.
• +6 years experience in Sales, Operations, marketing or Alliance program support.
• Strong team supervision and senior stakeholder management.
• Advanced English (oral-written).
• Advanced Excel and Powerpoint.
• Proficiency in CRM tools (e.g., Salesforce).
• Strategic and "hands-on" management.
• Strong team leadership.
• Analytical mindset, detail-oriented, problem solver.
• Project management skills.
• Excellent relationships and communication skills.
• Process improvement.
• Flexibility to adapt to changing priorities.
• Knowledge of Information Security and Data Protection.

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.

Those in Alliance at PwC will be responsible for establishing partnerships with companies to better serve our client’s needs. You will build relationships to complement PwC’s strategy through execution capabilities that allow PwC to deliver multi competency programmes and solve client’s most critical business issues. Working in this area, you will develop and execute the strategy and business plan, focus on market penetration and revenue growth, and identify opportunities for solution development and industry alignment. You will also build relationships with key Alliance executives, identify synergies between the technology and the Firm and collaborate with cross-functional teams.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Alliances team partners with leading technology providers to drive business results by combining the right solutions with strong strategic relationships. The PwC AC teams for Alliances provides centralized operational support, enabling scalable, efficient delivery of alliance programs through process excellence, data management, and cross-functional collaboration.

The Opportunity

As an Operations Manager supporting GTM and Sales operations, you will lead a team focused on delivering high-quality execution across account enablement, performance tracking, and planning workflows for PwC’s Tier 2 and 3 alliances. You will work as the primary liaison between the AC delivery team and onshore stakeholders across the Alliance Program Office, Sales, Marketing, and Operations.

This role requires strong leadership, cross-functional coordination, and a deep understanding of CRM systems and collaboration tools. You will oversee workload distribution, ensure reporting accuracy, resolve blockers, and drive alignment across alliance initiatives—ultimately supporting field teams and alliance leaders in achieving their strategic objectives.

Responsibilities

Team Oversight & Workstream Supervision

• Manage day-to-day operations across two focus areas:

a) Sales Enablement & Joint Customer Targeting

b) Alliance Performance Metric Tracking

• Ensure workload balance, coach direct reports, and promote accountability within the team.

Prioritization & Work Allocation

• Review, triage, and delegate incoming alliance support requests based on team capacity and strategic alignment.
• Maintain awareness of competing alliance needs and align resources accordingly.
• Monitor delivery timelines and proactively address execution risks or delays.

Stakeholder Management & Collaboration

• Liaise with alliance leads, marketing teams, and territory contacts to refine deliverables and timelines.
• Support alliance awareness through consistent messaging, templates, and reporting outputs used across stakeholder groups and alliance program office.
• Coordinate with marketing and alliance teams to streamline inputs for event delivery.
• Maintain accuracy in metric tracking for various events.

Quality Control & Enablement Support

• Oversee preparation of high-impact materials including account maps, trackers, dashboards, and enablement content.
• Ensure consistency in structure, messaging, and formatting—especially across recurring deliverables and templates.
• Ensure appropriate risk reviews are initiated with proper stakeholders (e.g., OFRO).

Knowledge & Process Improvement

• Lead improvements to repository structure, documentation hygiene, and status-tracking of key alliance materials.
• Drive adoption of content standards across workstreams to reduce duplication and enhance user experience for onshore teams.

Job Requirements and Preferences:

• Experience: +6 years in Sales, Operations, marketing or Alliance program support preferable acquired at professional services companies or global/matrixed organizations.
• Strong team supervision (delegation & prioritization of work across reports) & senior stakeholder management acros are key
• English: Advanced level (both oral-written)
• Digital Tools: Excel (budgeting, forecasting, reporting) & Powerpoint advanced levels. Proficiency in CRM tools (e.g., Salesforce or other).
• Softs skills: Strategic & "hands-on" management, strong team leadership, high-quality stakeholder management, analytical mindset, detail oriented, problem solver, project management skills to build up a new team, excellent relationships and communication skills, process improvement, flexibility & dynamic to adapt to changing priorities and fast-paced context.

Additional application instructions

• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.