Trainee/Junior Helpdesk/System Administrator

About Stepico

Stepico is a team of enthusiasts who are in love with their work. Each employee of our company is passionate about games, and a friendly atmosphere always reigns in our team. We are constantly growing, following the latest trends in the industry, and creating innovative projects. And our secret is to have a careful attitude to each employee.

Our company values

• Passion for games;
• Creating innovative projects;
• A policy of open communication;
• Strong appreciation of your performance;
• Competence development;
• Comfort and well-being of our employees.

Our technology stack

• Productivity tooling: Google products (docs, spreadsheets, forms), Atlassian products (Jira, Confluence), Zoho;
• Сomputing: Hetzner, SimNetworks, Proxmox, Baremetal, Docker (and a bit of Kubernetes);
• Server OS: Debian Linux family, various macOS and Windows;
• User OS: Windows, macOS, Linux, ChromeOS;
• Monitoring: Prometheus, Ubiquiti.

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related technical field;
• Familiarity with computer hardware and peripheral devices;
• Basic understanding of operating systems (Windows, macOS, Linux);
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP);
• Good communication skills in Ukrainian (and applicable in English);
• Ability to work on-site in our Lviv office.

Will be a plus

• Previous experience in completing IT courses;
• Previous experience in IT support, Helpdesk, or a similar role;
• Familiarity with Google Workspace, Office 365, or similar productivity tools;
• Basic knowledge of virtualization technologies (e.g., Docker, VMware);
• Any relevant certifications (CompTIA A+, Network+, or similar).

Personal characteristics

• Passionate about technology and eager to learn;
• Strong problem-solving skills and attention to detail;
• Excellent interpersonal and communication abilities. Our team is the entire company;
• Proactive and able to work both independently and as part of a team;
• Organized and able to manage multiple tasks effectively.

Main responsibilities

• Provide first-level technical support to employees for hardware and software issues;
• Assist in setting up and configuring computers, mobile devices, and peripheral equipment;
• Help maintain and update IT documentation and inventory records;
• Support the IT team in monitoring system performance and network stability;
• Participate in small projects and sprints, completing tasks under supervision;
• Ensure compliance with IT policies and procedures, including security protocols.

How you will grow professionally with Stepico

Our employees’ professional development is one of our corporate culture’s priorities. Therefore, we support in every way the certification, mentoring, and various training of our staff.

What you will get with Stepico

• Competitive salaries are regularly reviewed based on professional growth;
• Flexible working hours and remote working;
• 18 working days of paid time off;
• 5 paid sick leaves;
• Compensation for external conferences / workshops / events;
• Full employment;
• Fun corporate events.

Are You Ready

To Join Our Team?

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