Service Manager for Unisys ClearPath platform

Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs, and quality specifications. Leads and/or supports incident management and business process redesign. Fosters team development through mentoring and training. Collaborates effectively and proactively monitors, analyzes, and troubleshoots issues in Unisys ClearPath environments. Builds and maintains strong customer relationships.

Must Have

• Manage the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs, and quality specifications.
• Lead and/or support the implementation of incident management and business process redesign.
• Proactively monitor, analyze, and troubleshoot issues in Unisys ClearPath environments.
• Build and maintain good relationships with customers.
• Preferably based in Mexico City (CDMX), Monterrey, or Guadalajara; required to work in the client office 3 times a week (hybrid work model).
• Fluency in Spanish and a High level of English required.
• Related engineering degree completed.
• Proven experience of at least 6 years on the Unisys ClearPath platform.
• Knowledge of project management methodologies.
• Management of work teams.

What success looks like in this role:

• Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs, and quality specifications.
• Leads and/or supports the implementation of incident management and business process redesign.
• Creates appropriate opportunities for mentoring, feedback, training, and development to help team members reach their full potential.
• Use a collaborative work style that emphasizes teamwork.
• Proactively monitor, analyze, and troubleshoot issues in Unisys ClearPath environments.
• Builds and maintains good relationships with customers.

You will be successful in this role if you have:

• Location: Preferably based in Mexico City (CDMX), Monterrey, or Guadalajara; required to work in the client office 3 times a week (hybrid work model).
• Language Proficiency: Fluency in Spanish and a High level of English required. The position will involve regular communication with specialists within our company and external vendors.
• Studies: Related engineering degree completed.
• Proven experience of at least 6 years on the Unisys ClearPath platform.
• Knowledge of project management methodologies.
• Management of work teams.