Trust & Safety Associate
Job Description
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- Analyze and review user profiles, audio, videos, and text-based content.
- Investigate, escalate, and resolve issues reported by users or flagged by the system.
- Possess strong coping, emotional resilience, and stress-management skills.
- Demonstrate excellent comprehension and communication skills.
- Perform duties objectively, adhering to client policies without inherent biases.
- Exhibit strong attention to detail, critical thinking, and decision-making skills.
- Comfort synthesizing and analyzing information from multiple streams.
- Deep familiarity and passion for the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region.
- Ability to work well individually and as part of a team.
- Ability to work differing rotations/shifts and non-standard work hours.
- Flexibility in meeting changing business needs in a fast-paced environment.
- Commitment to quality, efficiency, and effectiveness.
- Review, classify, and/or remove content according to client guidelines, using specific tools.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Serve as an advocate for the user community.
- Participate in process improvement initiatives and continuous training programs.
- Engage in conversation around socially sensitive topics for community safety.
- Well-being support program designed specifically for the Trust & Safety community.
- Holistic well-being support for physical, mental, and financial health.
- Opportunities to keep skills relevant through certifications, learning, and diverse work experiences.
Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 Years
Language - Ability:English(Domestic) - Advanced
What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills • Deep familiarity and passion for the internet, internet platforms, and internet culture • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported • Ability to work well individually and as part of a team • Ability to work differing rotations/shifts and non-standard work hours • Flexibility in meeting changing business needs in a fast-paced environment • Commitment to quality, efficiency, and effectiveness • Previous business process outsourcing, customer service, or content moderation experience is a plus
Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team • Serve as an advocate for the user community • Participate in process improvement initiatives that improve quality and efficiency of work • Participate in continuous training programs and workgroup discussions for optimal development in the role • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
