Client Project Manager

Position Summary

As a Client Project Manager, you are responsible for collaborating with clients and internal teams to successfully lead and deliver implementation projects that span one or more business units. You will manage the overall project schedule, issues and risks, expenses against budget, and communicate project progress to stakeholders, internal or external clients, and senior management. We are looking for a Client Project Manager with strong leadership, excellent communication and "hands-on" project management skills, as well as an ability to motivate others through vision, strategic positioning, and leadership qualities.

Functions and Responsibilities

You provide a central point of contact for projects and assist in the development of projects from their initial conception to their final implementation. You facilitate the definition of project scope and objectives, and you coordinate all aspects of the project, planning and directing schedules as well as budgets. You must be able to work in a hybrid environment, using both Agile and Waterfall methodologies. You must possess strong skills in budget preparation as well as forecasting and tracking financial performance against budget.

Qualification and Skills

• Undergraduate university degree or equivalent experience
• More than 10 years of project management experience, including at least 5 years leading large-scale client implementation projects
• PMP Certification
• Experience in IT consulting/subcontracting or in one of the Big Four IT consulting firms is a plus!
• Experience in planning and implementing large-scale programs and projects involving procurement, software development, infrastructure, logistics, third-party vendors, on-site and off-site personnel, digital and mobile solutions using Waterfall and Agile methodologies.
• Experience in implementing digital software solutions
• Ability to travel and go on-site for client implementations (up to 30% of the time and mainly in the province of Quebec)
• Proven experience in successfully managing medium to large programs or projects
• Strong interpersonal and collaborative skills, as well as critical thinking required.
• High presentation, communication, leadership, collaboration, and human relations skills are required.
• Experience in managing multiple simultaneous projects.
• Practical professional experience in developing, creating, responding to, writing, contributing to, and reviewing requests for information, calls for tenders, proposals, proposal development, project cost estimation, project budgets, and project plans.
• Practical professional experience in managing programs or projects, from the request for information to launch, planning, execution, management and control, closure, post-commissioning support, and transfer to operations.
• We are looking for motivated, determined, detail-oriented candidates who can work autonomously, work well under pressure, collaborate and work tirelessly to find solutions to business challenges, and deliver programs and projects on time, within budget, and with an exceptional level of quality and client satisfaction.
• Agile project management training and experience (certification is a plus!)
• Technical experience with the full software development lifecycle (SDLC) in software, infrastructure, digital, and mobile domains, with quality assurance and version management processes (an asset!)
• Advanced spoken and written French and English (the role may include communications with Headquarters in the United States)

Additional Qualifications and Skills (an asset)

• Agile Project Management training and experience (certification is a plus!)
• Technical experience with the full software development lifecycle (SDLC) in software, digital, and mobile domains, with quality assurance and version management processes

Role and Functions

• Manage a portfolio of complex initiatives covering one or more business sectors.
• Develop and manage all aspects of project engagement, from planning to external vendor relations, communication, resources, budget, changes, risks, and issues.
• Full project lifecycle support: project success will include full implementation, from launch to deployment, of a major initiative or several minor initiatives simultaneously.
• Manage all aspects of multiple related projects to ensure overall implementation aligns with strategic objectives and directly contributes to their achievement.
• Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
• Understand the interdependencies between technology, operations, and business needs.
• Demonstrate functional sense to support how solutions will meet client objectives while remaining in line with industry best practices.
• Ensure appropriate and effective communication at all project levels.
• Identify and develop trusted relationships with project and program stakeholders, sponsors, actors, and clients.
• Continuously define and manage project and program expectations while delegating and managing deliverables with team members, stakeholders, and clients.
• Pursue professional development to stay up-to-date on emerging technologies, methods, and best practices.

Qualities and Skills

• Performance-oriented and accountable: has high performance standards. Outperforms peers.
• Autonomous: brings solutions rather than problems. Challenges the status quo. Has the courage to take an unpopular stance.
• Fast/Agile: removes obstacles to go faster. Experiments and adapts. Thrives under pressure and at a fast pace.
• Smart Risk-taking: makes bold decisions/recommendations.
• Growth Mindset: demonstrates curiosity.
• Externally-oriented: understands the upstream and downstream implications of their work. Follows and shares external trends, best practices, or ideas.

Employment Conditions

Scientific Games, LLC, and its subsidiaries (collectively, "SG") operate highly regulated gaming and lottery businesses. Therefore, certain SG employees may, among other things, be required to obtain a gaming license or other licenses, undergo background checks or security clearances, or meet certain standards imposed by law, regulation, or contracts. To ensure compliance with its regulatory and contractual commitments, SG requires all its employees to meet the necessary requirements for their individual duties as a prerequisite for hiring and continued employment. As a prerequisite for employment at SG (to the extent permitted by law), you will be asked to consent to SG conducting a prior verification/background check.

This job description should not be construed as exhaustive; it aims to identify the main responsibilities and requirements of the position. The employee holding this position may be required to perform other work-related tasks and responsibilities than those mentioned above.