US-Senior Manager

11 Minutes ago • 3 Years + • $89,856 PA - $149,676.8 PA

Job Summary

Job Description

As a Senior Manager at Apple Retail, you will create a positive customer interaction environment, driving performance goals and business priorities. You will help shape the store's vision, develop other managers, and support the Store Leader in strategic decisions and problem-solving. This role involves leading specific parts of the customer experience and contributing to an inclusive culture.
Must have:
  • Lead and empower a diverse team, fostering growth and achieving performance goals.
  • Recruit, train, develop, and retain high-performing team members.
  • Actively engage in Floor Leadership, ensuring business priorities and exceptional customer service.
  • Address customer and team member escalations, partnering with leadership.
  • Drive business priorities and achieve store goals through operational strategy execution.
  • Uphold company policies, procedures, and protect all company assets.
  • Contribute to an inclusive, safe, and respectful environment for all team members.
  • Be available for retail schedule, including nights, weekends, and holidays.
  • Proficient in written and spoken English.
  • Minimum 3 years of leadership experience in retail, sales, or related field.
Good to have:
  • Exceed goals successfully, persisting despite obstacles and setbacks.
  • Follow through on commitments and encourage others to do the same.
  • Instill trust within the team and operate with high integrity.
  • Make timely, sound decisions using analytics, experience, and judgment.
  • Communicate with excellence, tailoring style to different audiences.
  • Develop others through mentorship, coaching, and effective feedback.
  • Provide support and guide others through challenges, handling difficult conversations calmly.
  • Manage work effectively through organization, planning, and prioritization.
Perks:
  • Opportunity to become an Apple shareholder through discretionary employee stock programs.
  • Eligible for discretionary restricted stock unit awards.
  • Can purchase Apple stock at a discount via Employee Stock Purchase Plan.
  • Comprehensive medical and dental coverage.
  • Retirement benefits.
  • Range of discounted products and free services.
  • Reimbursement for certain educational expenses (tuition) for career advancement at Apple.
  • Might be eligible for discretionary bonuses or commission payments.
  • Might be eligible for relocation.

Job Details

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader.

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

  • You should:
  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Be proficient in written and spoken English (sign language supported).
  • Have 3 years of leadership experience in retail, sales, or a related field..
  • You can:
  • Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
  • Follow through on commitments and establish mechanisms to encourage others to do the same.
  • Instill trust within the team and operate with a high level of integrity.
  • Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
  • Communicate with excellence, and tailor your communication style to different audiences.
  • Develop others through mentorship, coaching, and effective feedback.
  • Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment.
  • Manage work through effective organization, planning, and prioritization.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $43.20 and $71.96/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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