Job Description
This role involves building and maintaining strong, personalized relationships with VIP clients, acting as their primary point of contact, and addressing their needs promptly. The VIP Account Manager will provide tailored gaming experiences, coordinate premium services, and develop strategies to retain VIP clients. Key responsibilities include monitoring account activity, tracking KPIs, and reporting on VIP account performance to ensure high satisfaction and loyalty.
Good To Have:
- Excellent negotiation skills
- Excellent communication and interpersonal skills
- Customer-centric mindset
Must Have:
- 2-3 years of experience in a client-facing role within the gaming, casino, bookmaker, or luxury hospitality industry, with at least 1 year focused on managing high-net-worth or VIP clients.
- Proven track record in building and maintaining long-term relationships with high-value clients, demonstrating success in client retention and satisfaction.
- Experience in account management or customer relationship management (CRM), preferably in a gambling or betting environment, with a focus on personalized service delivery.
- Demonstrated ability to meet revenue and performance targets, including increasing client engagement, lifetime value, or revenue contribution from VIP accounts.
Growe welcomes those who are excited to:
- Build and maintain strong, personalized relationships with VIP clients to ensure high levels of satisfaction and loyalty;
- Act as the primary point of contact for assigned VIPs, addressing their inquiries, needs, and concerns promptly;
- Provide tailored gaming experiences, including customized promotions, bonuses, and exclusive offers based on individual VIP preferences;
- Coordinate with internal teams to deliver premium services, including priority withdrawals, bespoke event invitations, and luxury rewards;
- Develop and implement strategies to retain VIP clients, minimizing churn through proactive engagement and loyalty initiatives;
- Monitor VIP account activity to identify opportunities for increased engagement or to address potential dissatisfaction;
- Track key performance indicators (KPIs) such as VIP betting activity, lifetime value, and retention rates;
- Provide regular reports to management on VIP account performance, including revenue contributions and engagement metrics.
We need your professional experience:
- 2-3 years of experience in a client-facing role within the gaming, casino, bookmaker, or luxury hospitality industry, with at least 1 year focused on managing high-net-worth or VIP clients;
- Proven track record in building and maintaining long-term relationships with high-value clients, demonstrating success in client retention and satisfaction;
- Experience in account management or customer relationship management (CRM), preferably in a gambling or betting environment, with a focus on personalized service delivery;
- Demonstrated ability to meet revenue and performance targets, including increasing client engagement, lifetime value, or revenue contribution from VIP accounts.
We appreciate if you have those personal features:
- Excellent negotiation skills;
- Excellent communication and interpersonal skills;
- Customer-centric mindset.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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