Job Description
Alpha Affiliates, established in 2012, is a leading partner program in the iGaming sector, licensed by Malta Gaming Authority and Curacao, operating 10 unique brands across 38 countries with over 15,000 partners. The VIP Manager will develop and manage VIP relationships, focusing on retention, reactivation, and customized offers. This role involves tracking performance, resolving issues, segmenting players, ensuring compliance, and reporting KPIs within a remote work environment.
Must Have:
- Develop and Manage VIP Relationships
- Retention and Reactivation
- Customized VIP Offers and Rewards
- Revenue and Performance Tracking
- Problem Resolution and Support
- Player Analysis and Segmentation
- Compliance and Responsible Gaming
- Reporting and KPI Tracking
- Experience in the iGaming industry (VIP Support/Management)
- High level of customer orientation, understanding the needs and expectations of VIP clients
- Ability to work in a multitasking environment and meet tight deadlines
- Strong understanding of the market and company products, with the ability to tailor offers to client needs
Perks:
- Remote work format
- Competitive compensation package
- Join a friendly and professional team committed to excellence
- Enjoy a shortened working day for improved work-life balance
- Benefit from 21 working days of vacation
We emerged in 2012 as the top partner program for gambling and betting. Our excellence and innovation shine through with licenses from the esteemed Malta Gaming Authority and Curacao, covering 10 unique brands.
Our simple goal is to change the game rules and rise to the top, supported by a vast network spanning 38 countries and boasting over 15,000 partners.
Join us and find a close-knit community of ambitious professionals ready to grow and expand!
Responsibilities
- Develop and Manage VIP Relationships
- Retention and Reactivation
- Customized VIP Offers and Rewards
- Revenue and Performance Tracking
- Problem Resolution and Support
- Player Analysis and Segmentation
- Compliance and Responsible Gaming
- Reporting and KPI Tracking
Requirements
- Experience in the iGaming industry (VIP Support/Management).
- High level of customer orientation, understanding the needs and expectations of VIP clients.
- Ability to work in a multitasking environment and meet tight deadlines.
- Strong understanding of the market and company products, with the ability to tailor offers to client needs.
Conditions
- Remote work format.
- Competitive compensation package ensures your hard work is rewarded.
- Join a friendly and professional team committed to excellence.
- Enjoy a shortened working day for improved work-life balance.
- Benefit from 21 working days of vacation to rejuvenate and recharge.
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