Power of Together™

Anthology Inc

Associate Technical Support I

Service Delivery Manager

Technical Consultant II

Senior IT Reporting Analyst I

Senior Application Consultant

Senior Software Engineer in Test I

Senior Product Designer

IT Systems Engineer II

Knowledge Manager

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. This role focuses on LMS, Blackboard, providing a simple and intuitive learning experience. The Customer Support team delivers high-quality technical support in a 24x7 environment. The Associate Technical Support I will manage technical issue resolution for customers, troubleshoot complex web applications, and provide excellent customer management. Responsibilities also include analyzing trends, prioritizing issues, collaborating with internal teams, and drafting Knowledge Base articles. This role is integral to ensuring customer satisfaction and product success.

Accounts Receivable Assistant

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>The Opportunity:Delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about our career opportunities, please visit www.anthology.com.This role focuses on LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.Our Customer Support team has a proven track record of delivering high-quality technical support in a 24x7 environment to our customer base.Primary responsibilities will include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via e-learning applications to students and faculty at a wide variety of learning institutions</li><li class="leading-relaxed">Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to products</li><li class="leading-relaxed">Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments</li><li class="leading-relaxed">Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level</li><li class="leading-relaxed">Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate employees on the status of all issues on a timely basis</li><li class="leading-relaxed">Collaborating extensively with peers, Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers</li><li class="leading-relaxed">Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues</li></ul>The Candidate:Required skills/qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Exceptional listening, writing, and oral communication skills</li><li class="leading-relaxed">0-2 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills</li><li class="leading-relaxed">Experience in a self-directed work environment</li><li class="leading-relaxed">Demonstrated ability to research and resolve problems using a variety of resources and tools</li><li class="leading-relaxed">Strong knowledge of system and database administration principles</li><li class="leading-relaxed">Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning</li><li class="leading-relaxed">Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security</li><li class="leading-relaxed">Light experience with multiple computer operating systems like UNIX/Linux and Windows</li><li class="leading-relaxed">Light experience configuring multi-node environments that run enterprise-level applications</li><li class="leading-relaxed">Knowledge of Struts, Tomcat, and WebLogic</li><li class="leading-relaxed">Fluency in written and spoken English</li></ul>This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.Is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

We're an iconic Aussie brand with a global footprint.From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.Working at Telstra, we all have a why.Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

Telstra Retail: Part Time Customer Service & Sales Consultant TRARALGON

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Job Description</h1>Telstra is hiring!We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.Our store is hiring a Retail Consultant to join the team on a full time basis. Working in a Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within a market leader. It’s a target driven environment, within a team focused on getting you across the latest in tech and gadgets so you can help our customers get connected – faster, better, smarter.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer our team members</h2>We have a tonne of great benefits here, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer <a href="https://www.telstra.com.au/careers/why-telstra/benefits-your-way" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">and how you can shape your benefits, your way</a>. Below is a snapshot of just some of the cool things we offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team performance-related commission, with your first 2 months guaranteed, while you’re getting up and running</li><li class="leading-relaxed">30% off services</li><li class="leading-relaxed">Continuous training from management, to keep enhancing your skills and helping you grow</li><li class="leading-relaxed">SIM card</li><li class="leading-relaxed">Exclusive discounts and offers across 240 brands and partners</li><li class="leading-relaxed">16 weeks paid parental leave for primary and secondary carers</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do</h2>As a Retail Consultant, every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you'll be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will help you to support and provide solutions for our customers.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About you</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You're able to easily build a connection with a variety of new and existing customers</li><li class="leading-relaxed">You can quickly develop customised solutions for customers</li><li class="leading-relaxed">You’ve got a drive to reach (and exceed) sales targets and KPIs</li><li class="leading-relaxed">You’re hungry to learn and grow within the role (and beyond)</li><li class="leading-relaxed">You have experience in a customer-facing role</li><li class="leading-relaxed">You love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service</li><li class="leading-relaxed">Experience in a customer-facing role</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Apply now!</h2>After you’ve submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along.In the meantime, <a href="https://www.linkedin.com/company/telstra/life/40115386-cc57-432e-9502-5e5103081358/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">find more about life at Telstra</a><a href="https://www.youtube.com/watch?v=UrXQB9m3dH0" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Retail Opportunities at Telstra</a>When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.We work flexibly, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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