<p>Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play.</p><p>Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&amp;John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.</p>

Bally's Interactive


Customer Support Advisor

Senior Technical Vitruvian Product Manager (iGaming)

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As a Customer Support Advisor, you'll be the first point of contact for players on global gaming websites, providing world-class support via live chat, email, and occasional outbound calls.  You'll handle payment, verification, betting, and general account queries.  Responsibilities include efficient communication, product knowledge, issue resolution, collaboration with other departments, and contributing to a positive work environment.  You'll need excellent communication skills, problem-solving abilities, and the capacity to handle multiple tasks efficiently and meet KPIs.

Machine Learning Developer

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                <h2 class="my-0" data-automation="jog-details-title" data-bind="text: $.t('Opportunity.OpportunityDetail.JobDetails')">Job Details</h2>
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                <p class="opportunity-description" data-automation="job-description" data-bind="html: Description"></p><p><strong>Job title:</strong> Customer Support Advisor</p>
<p><strong>Location:</strong> Newcastle under Lyme (Hybrid working available - 2 days from home each week!)</p>
<p><strong>Hours of work:</strong>&nbsp;37.5 hours per week, between 7am-2am Monday-Sunday</p>
<p><strong>Salary:</strong> £25,000, plus a 35% hourly uplift for unsociable hours!</p>
<p><strong>Other benefits: </strong>Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally's Perks discounts, paid volunteer days, a contributory pension plan and many more!</p>
<p>&nbsp;</p>
<h4>Who we are</h4>
<p>Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.</p>
<p>With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.&nbsp;</p>
<h4>Well, what about the team?</h4>
<p>Our Customer Support Advisors play a pivotal role in ensuring our players receive a world-class experience at every turn. Our fun and fast-paced call centre presents a diverse variation of customer enquiries, from payment and verification to betting and general account queries, ensuring no two conversations will ever be the same!<br><br>As a Customer Support Advisor, you’ll utilise your excellent communication skills with energy and enthusiasm to engage our players effectively through email and live chat. Outbound calls might sometimes be required to gain further information as and when required. You’ll be passionate about providing a high standard of customer service and possess a dynamic and proactive approach to problem solving. Above all else, we ask you to bring your personality to each call, as we promote authenticity and encourage our employees to have fun making fun!</p>
<h4>So, what will you be doing?</h4>
<ul>
<li>Acting as first point of contact for our players on our Global gaming websites.</li>
<li>Communicating effectively and efficiently with our players via live chat and emails, with occasional outbound calls to players when required.&nbsp;</li>
<li>Keeping on top of products &amp; promotional offerings &amp; tools.</li>
<li>Taking ownership and follow escalations through to resolution.</li>
<li>Managing all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.</li>
<li>Collaborating with colleagues across all departments on projects and attend relevant meetings as required.</li>
<li>Striving to resolve everything, first time, every time.</li>
<li>Contributing to, and promote a positive working environment. Becoming a role model and inspiring others.</li>
</ul>
<h4>And what are we looking for?</h4>
<ul>
<li>To meet legal obligations, you must be 18 years of age or over</li>
<li>Be passionate about providing excellent customer service</li>
<li>Experience of handling Live Chat, email, and telephone queries</li>
<li>Possess exceptional verbal and written communication skills</li>
<li>Have the ability to problem solve and fact find to successfully provide a first-time resolution</li>
<li>Able to think fast under pressure</li>
</ul>
<h4>This is what you'll get</h4>
<p>- 35% hourly uplift for hours worked between 11.30pm-2am</p>
<p>- 25 days annual leave plus bank holiday allowance <br>- Annual bonus of up to 10%<br>- Pension plan<br>- Health insurance<br>- Company share scheme<br>- Volunteering days<br>- Home office allowance<br>- Wellness or Gym allowance</p>
<h4>DNA / Values</h4>
<p>At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!<br><br>We are <strong>Always Ready</strong> to embrace change, adapt, and do what it takes to delight our customers. We believe that <strong>You Make the Difference</strong>, which is what gives our players the best experience and keeps them coming back. We are <strong>All One Team</strong>, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are <strong>Learning Every Day</strong> by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we <strong>Love to Lead</strong> by thinking differently, seeking innovation, and always looking for ways to raise our game.</p>
<h4>Equal Opportunities</h4>
<p>At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.<br><br>Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.&nbsp;<br><br>We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><span> #LI-ZH1</span><span>&nbsp;</span></p><p></p>
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The Senior Partner Manager is responsible for selling Veeam products by recruiting, training, and enabling channel partners focused on VMware or Microsoft virtualization. This role requires developing relationships with resellers, cloud providers, and aggregators in the given territory. The successful candidate will have experience in enterprise software solution sales. The responsibilities include achieving revenue targets, developing and executing territory plans with a focus on channel partners, and working with account managers and channel partners to close deals.

<h4 class="ql-align-center">Veeam’s got your workloads covered&nbsp;— cloud, on‑prem, remote sites, and&nbsp;everything else in&nbsp;between. Our&nbsp;Zero Trust principles are baked into every backup, ensuring your data is protected and&nbsp;ready for&nbsp;recovery. Wherever your data lives, Veeam works with&nbsp;that, too.</h4><p><br></p>

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<div><p>Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.</p> <p>With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.&nbsp;</p> <p>The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps&nbsp;<br>and data are protected and always available.</p> <p>Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.</p> <hr> <p>&nbsp;</p></div><div><div id="56$146082" class="WF0F" data-automation-id="decorationWrapper"> <div class="WC-I"> <div id="56$146082--uid175" class="WFBT WLAT WE5" data-automation-id="multilineTextView" data-metadata-id="56$146082" data-uxi-form-item-child-list-index="21"> <div class="gwt-HTML">The Senior Partner Manager is responsible for selling Veeam products by recruiting, training and enabling channel partners who focus on VMware or Microsoft virtualization. The Senior Partner Manager must develop executive-level relationships with resellers (VARs), Cloud Providers and Aggregators within the given territory. The successful candidate must have enterprise software solution sales experience.</div> </div> </div> </div> <p>&nbsp;</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Achieving revenue targets and goals for the territory&nbsp;</li> <li>Developing and executing territory plan with the focus on Channel Partners </li> <li>Recruiting, training and enabling channel partners.&nbsp;</li> <li>Working closely with Veeam Account Managers and Channel Partners on closing large enterprise deals&nbsp;</li> <li>Track record of accomplishment selling in the virtualization / IT Infrastructure market &nbsp;</li> <li>Proven relationships in top channel partners and the ability to open new &nbsp;</li> <li>Strong knowledge of consultative sales that gets results</li> </ul> <p>&nbsp;</p> <p><strong>Requirements:</strong></p> <ul> <li>Successful sales experience with channel-focused company</li> <li>Proven track record of successful selling in the channel&nbsp;</li> <li>Knowledge of virtualization technology, experience with VMware and/or HyperV is a plus</li> <li>Experience in previous software backup channel sales desirable</li> <li>Must have excellent communication skills - written and spoken. Fluent in English.</li> <li>Track record of accomplishment selling in the virtualization / IT Infrastructure market</li> <li>Experience working within a vendor environment is a plus</li> <li>Proven relationships in top channel partners and ability to open new&nbsp;</li> <li>Strong knowledge of consultative sales that gets results</li> <li>Strong team-working attitude in extended multi-cultural team</li> <li>Business acumen and proactivity in suggesting and implementing leads generation initiatives</li> </ul> <p>&nbsp;</p> <p><span class="s1"><strong>We offer:</strong><br></span></p> <ul> <li>Private medical insurance for you, one adult dependent, and your children</li> <li>Meal tickets</li> <li>Private pension plan</li> <li>Life insurance</li> <li>Vision reimbursement</li> <li>Annual leave and additional vacation days based on tenure</li> <li>Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs</li> <li>Veeam Care Days – additional 24 hours for your volunteering activities</li> <li>Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program</li> </ul> <p>&nbsp;</p> <p>#LI-AF1</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p></div><div><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><hr></div> <div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><span lang="EN-US">Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</span></div> <div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"> <p>Please note that any personal data collected from you during the recruitment process will be processed in accordance with our&nbsp;<a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>. &nbsp;</p> <p>The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.&nbsp;</p> <p>By applying for this position, you consent to the processing of your personal data in accordance with our&nbsp;<a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>.</p> </div> <p><a id="app"></a></p></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.