Capco

Operations Analyst - Hybrid/Macaé

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Process Analyst | Rio de Janeiro - Hybrid

This Operations Analyst role involves providing support for service routines, focusing on the planning, monitoring, management, and control of operations and inventories. Key responsibilities include tracking and addressing deviations, collaborating with stakeholders, and ensuring accurate system recording and report generation according to established governance. The ideal candidate will possess advanced knowledge of Office suite software, SAP, BW, and BI tools like Power BI and Spotfire, essential for data processing and management reporting. A higher education in related fields is mandatory.

Operations Analyst | Hybrid - Imbetiba//Imboassica

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">MANDATORY REQUIREMENTS</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">EXPERIENCE</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience related to the job responsibilities;</li><li class="leading-relaxed">Expected knowledge: Advanced knowledge of Office suite software. Knowledge of SAP system. Knowledge in the use of BI tools (Power BI and Spotfire) for information processing and issuance of management reports. Knowledge of BW system.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">EDUCATION</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Education Level: Higher education in Foreign Trade, Administration, Engineering, Statistics, Systems Analysis, Computer Science, Computer Engineering, Systems Development or Information Technology Management or related courses.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">RESPONSIBILITIES</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support and assistance for service routines, in the areas of planning, monitoring, management, and control of operations and inventories, enabling the tracking and treatment of deviations found, in interaction with stakeholders, recording in the system and issuing reports according to the governance established for each type of demand.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About CAPCO:</h2>At Capco, we promote an inclusive culture. We value diversity in all its expressions.We think, together, always about diverse actions of inclusion and social responsibility through internal committees managed by our internal community, such as groups for Women, People with Disabilities, Black People, LGBTQIAPN+, Parenthood, Generations, among others.Our opportunities are for everyone!!!#LifeAtCapco<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">NEXT STEPS:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">If you are eager to advance your career with us, apply and await contact from one of our recruiters!</li></ul>

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The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.Read our <a href="https://www.mendix.com/customer-stories/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Customer Stories</a> to learn more about the wealth of software and solutions global organizations have built with the Platform.At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.Are You a Problem-Solver with a Passion for Customer Success? Join Our Team!Do you love tackling puzzles? Do you live and breathe customer success? Are you a to-do list enthusiast? If so, we want you on our team! We're expanding our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.Why Join Mendix?Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues. Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.Our Team CultureWe are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing exceptional services to our customers. Whether you are a recent graduate, making a career switch, or in your final year of study, Mendix is the place to kickstart your career.Your Role in Driving Digital Innovation...<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">As a key member of our team, you will:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.</li><li class="leading-relaxed">Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.</li><li class="leading-relaxed">Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination.</li><li class="leading-relaxed">Work with minimal supervision, making independent decisions with discretion.</li><li class="leading-relaxed">Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.</li><li class="leading-relaxed">Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You are the perfect fit if you:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Are a high-energy professional who loves engaging with customers to solve their challenges;</li><li class="leading-relaxed">Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.</li><li class="leading-relaxed">Have excellent communication skills, both written and verbal, in English.</li><li class="leading-relaxed">Are passionate about technology with strong problem-solving and analytical skills.</li><li class="leading-relaxed">Are well-organized, flexible, and able to keep track of your tasks.</li><li class="leading-relaxed">Have an understanding of and interest in programming languages, integration, relational databases, and/or public Cloud technologies (e.g., AWS, Azure).</li><li class="leading-relaxed">Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred).</li></ul>Please Note: We do not offer relocation support for this position.#LI-LB1If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

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