State Of Rio De Janeiro, Brazil (On-site)

Business Intelligence Analyst - On-site - Rio de Janeiro/RJ

8 Minutes ago • 4 Years +

Business Analysis

Job Description

CAPCO is a global technology and business consultancy focused on the financial services and energy sectors, passionate about helping clients with 33 offices across the Americas, Europe, and Asia-Pacific. We will support you and help accelerate your career! This role involves Process Support Analysis and is an on-site position in Rio de Janeiro/RJ.

Must Have:

Generate CC activity indicators from analysis and segmentation of results.
Implement and monitor task and demand management processes within CC.
Issue monthly management reports for service indicators.
Implement and monitor problem management processes within CC.
Evaluate process efficiency, effectiveness, and continuous improvement.
Ensure implementation of CC operation procedures, routines, and scripts.
Propose incident-related communication texts for client evaluation and approval.
Gather and consolidate records for internal and external audit activities.
Higher Education degree (Administration, Engineering, Statistics, IT, or related postgraduate).
Minimum 4 years of experience in service or project management in large organizations.
CAPM – Certified Associate in Project Management certification.
Agile Scrum certification/training.
ITIL Foundation certification.
ICS 100 - Incident Command System certification.
Proficiency in Office365 tools.
Knowledge of risk and information technology management frameworks (Cobit, RiskIT).
Knowledge of Information Security Standards (ISO 2700 Family, ISO 15999).
Project Management knowledge.
Technical English (spoken and written).

Perks:

Meal Voucher
GymPass
Medical Assistance
Dental Assistance
Life Insurance
Transportation Voucher

Add these skills to join the top 1% applicants for this job

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ABOUT CAPCO

CAPCO is a global technology and business consultancy, focused on the financial services and energy sectors. We are passionate about helping our clients, with 33 offices across the Americas, Europe, and Asia-Pacific!

We will support you and help accelerate your career!

ROLE SUMMARY

Process Support Analysis;
On-site regime in Rio de Janeiro/RJ.

RESPONSIBILITIES:

Generate CC activity indicators, based on the analysis and segmentation of results;
Implement and monitor the task and demand management process within CC;
Issue a monthly management report of service indicators, including executive summary, capabilities, trends, and performance;
Implement and monitor the problem management process within CC;
Evaluate the efficiency, effectiveness, and continuous improvement of the process, aligning with the established service level;
Ensure the implementation of CC operation procedures, routines, and scripts, especially regarding the handover to the monitoring team and initial incident response;
Propose communication texts related to incidents within CC, which must be evaluated and approved by the Client, for subsequent communication;
Gather and consolidate records and documents requested by internal audit activities, investigations, or other requests from internal and external bodies, as per Client management guidelines.

REQUIREMENTS

Education Level: Higher Education.
Background: Administration; or Engineering (any emphasis); or Statistics; or graduation in Information Technology. Or Postgraduate in a related area.
Minimum of 4 years of experience working in service management or project management in large organizations.

CERTIFICATIONS/TRAININGS

a) CAPM – Certified Associate in Project Management;
b) Agile Scrum
c) ITIL Foundation
d) ICS 100 - INCIDENT COMMAND SYSTEM

MANDATORY KNOWLEDGE:

Office365 Tools
Frameworks de gestão de riscos e tecnologia da informação (Cobit, RiskIT)
Information Security Standards (ISO 2700 Family, ISO 15999)
Project Management
Technical English (spoken and written)

WHY CAPCO?

Joining CAPCO means joining an organization committed to an inclusive work environment where you are encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, are fundamental to success. We believe everyone brings something different, so we'd love to know what makes you different!