HDWorks

Customer Support Executive

Product Analyst - Retention

Data Scientist _ Product

Data Scientist

As a Customer Support Executive, you will educate users on responsible gaming, communicate policies, analyze accounts, and follow up on escalations. You'll also initiate intervention steps, aiming to convert and retain customers by building relationships and solving problems. The role involves utilizing communication, listening, written, upselling/cross-selling, and problem-solving skills to enhance customer satisfaction and contribute to the company's growth.

A Multi-Player Gaming Company -Head Digital Works is the pioneer &amp; one of India's largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 60 million+ users and multiple brand verticals like A23Rummy and <a rel="noopener noreferrer" class="postings-link" href="http://Cricket.com">Cricket.com</a>, We have come a long way in the past 18 years. What started from a small garage in 2006 with nothing but a dream - "To become India's leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments.We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways. Experience: 0 to 4 yearsLanguage Proﬁciency: Tamil+Hindi / Kannada +Hindi To educate users on responsible gaming, communicate Responsible Gaming policies and processes for an organization. Analyze accounts based on Game Scanner reporting. Also, Follow up on escalations from Customer support. Initiate and execute all intervention steps as per the Responsible Gaming policy. Skills:Excellent communicationActive listeningWritten skillsUpselling/Cross sellingExceptional customer serviceProduct &amp; Service understandingProblem-solvingMultitasking Responsibilities:Bring more conversionsRetain customersHelp organizations grow with higher retention, up-sells, and cross-sellsBuild lasting relationships with customersSolve customer problems in creative waysUtilize negotiation skills
 
What we offer -1. Competitive salary2. Mediclaim Policy - Best in Industry3. Flexible working hours4. Career Development Program5. Best in Industry Reward and Recognition program6. Inclusive and Collaborative Work culture7. Complimentary snacks are served everyday If you would want to be a part of this multi-million user company, apply on the given link

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<div>At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of <a href="https://www.hudl.com/blog/newsweek-top-100-global-most-loved-workplaces-2023">Newsweek's Top 100 Global Most Loved Workplaces</a>.&nbsp;&nbsp; We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us?</div><div><iframe src="//player.vimeo.com/video/251661628?title=0&amp;amp;byline=0" width="640" height="360"></iframe> <h2>Your Role</h2> We’re looking for a Senior Revenue Accountant to join our Finance team and provide accurate and timely recognition of revenue.&nbsp; In this role, your priorities will include: <ul> <li>Maintaining the standard. You’ll ensure we stay in compliance with ASC 606 and other applicable accounting standards.</li> <li>Assisting in processes. You’ll support the monthly close process, as well as the compliance and documentation of internal controls related to revenue.</li> <li>Reviewing customer contracts. You’ll determine appropriate revenue treatment and support technical accounting conclusions.</li> <li>Partnering with cross-functional teams. By working with Finance, Sales, Legal and Operations, you’ll ensure alignment on revenue-impacting contracts and processes.</li> </ul> For this role, we're currently considering candidates who live within a commuting distance of our offices in Lincoln or Omaha, Nebraska. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office. <h2>Must-Haves</h2> <ul> <li>Professional experience. You have 4+ years of experience in accounting in a professional environment. You’ve used various ERP systems in your previous roles.</li> <li>Accounting degree. Your coursework has given you a great understanding of the ins and outs of a business, and how a company’s financials are put together.</li> <li>Data expertise.&nbsp;You have advanced Excel experience and have worked with large data sets. You’re comfortable with pivot tables, vlook-ups, xlook-ups, etc.</li> <li>Innovative mindset. You’re not afraid to ask questions and think critically about how we do things. You’re always looking for opportunities to improve processes and drive efficiency.</li> <li>Effective communicator. You know how to work with stakeholders to form clear ideas and convey accurate information.</li> </ul> <h2>Nice-to-Haves</h2> <ul> <li>CPA license. We’d consider this a bonus on top of your professional and educational experience.</li> <li>Systems familiarity. If you’ve used Workday Finance, NetSuite, Zuora and Salesforce before, that’s a plus.</li> <li>Public accounting or public company experience. You have exposure to Sarbanes-Oxley and SEC reporting requirements.</li> <li>Revenue background.&nbsp;A previous role on a revenue accounting team would also be a plus.</li> </ul> <h2>Our Role</h2> <ul> <li style="font-weight: 400;">Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.</li> <li style="font-weight: 400;">Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.&nbsp;</li> <li style="font-weight: 400;">Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.</li> <li style="font-weight: 400;">Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.</li> <li style="font-weight: 400;">Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.</li> <li style="font-weight: 400;">Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.</li> <li style="font-weight: 400;">Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.</li> </ul> <h2>Compensation</h2></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body">The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.</div></div>Base Salary Range$81,000 - $135,000 USD</div></div><div><h2>Inclusion at Hudl&nbsp;</h2> Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.&nbsp; We offer resources to ensure our employees feel safe bringing their authentic selves to work, <a href="https://www.hudl.com/about-inclusion" target="_blank">including employee resource groups and communities</a>. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in <a href="https://www.hudl.com/blog/2024-inclusion-at-hudl-report" target="_blank">annual inclusion reports</a>.&nbsp; We also know imposter syndrome is real and the <a href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank">confidence gap</a> can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you. <h2>Privacy Policy</h2> <a href="https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy">Hudl Applicant and Candidate Privacy Policy</a> </div></div><div class="job-alert job-alert--margin"><svg class="svg-icon" fill="none" height="1.5rem" width="1.5rem" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path class="icon--primary-color" d="M18.732 14.0039C17.988 13.2359 17.34 12.5759 17.34 9.67191C17.34 7.47591 16.008 5.59191 14.112 4.76391C13.992 4.71591 13.944 4.58391 14.004 4.46391C14.172 4.12791 14.256 3.74391 14.232 3.33591C14.16 2.21991 13.26 1.30791 12.144 1.22391C10.848 1.13991 9.74401 2.18391 9.74401 3.47991C9.74401 3.83991 9.82801 4.17591 9.97201 4.47591C10.032 4.58391 9.97201 4.71591 9.86401 4.77591C7.96801 5.60391 6.63601 7.48791 6.63601 9.68391C6.63601 12.5399 6.00001 13.1999 5.25601 13.9799C4.45201 14.8199 3.54001 15.7679 3.54001 18.9839C3.54001 19.3679 3.85201 19.6799 4.23601 19.6799H8.25601C8.58001 21.4439 10.14 22.7759 11.988 22.7759C13.836 22.7759 15.396 21.4439 15.72 19.6799H19.74C20.124 19.6799 20.436 19.3679 20.436 18.9839C20.448 15.7679 19.536 14.8319 18.732 14.0039ZM11.148 3.47991C11.148 3.01191 11.532 2.62791 12 2.62791C12.468 2.62791 12.852 3.01191 12.852 3.47991C12.852 3.94791 12.48 4.31991 12.012 4.33191C12.012 4.33191 12.012 4.33191 12 4.33191H11.988C11.52 4.31991 11.148 3.94791 11.148 3.47991ZM12 21.3719C10.92 21.3719 10.008 20.6519 9.70801 19.6679H14.292C13.992 20.6639 13.08 21.3719 12 21.3719ZM5.19601 18.2759C5.06401 18.2759 4.96801 18.1679 4.98001 18.0359C5.11201 16.1519 5.66401 15.5879 6.27601 14.9399C7.10401 14.0759 8.05201 13.0919 8.05201 9.67191C8.05201 7.49991 9.81601 5.72391 11.988 5.72391H12H12.012C14.184 5.73591 15.948 7.49991 15.948 9.67191C15.948 13.1399 16.896 14.1239 17.736 14.9759C18.348 15.6119 18.888 16.1639 19.02 18.0359C19.032 18.1679 18.924 18.2759 18.804 18.2759H5.19601Z"></path></svg><div>Create a Job AlertInterested in building your career at Hudl? 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