hh exchange

Tier II Customer Support Representative, I/DD

Associate Account Executive

Learning & Development Specialist, Sales

Customer Success Manager

FP&A Analyst

Training Specialist

Director, Trading Partners

Corporate IT Engineer

Senior FP&A Analyst

This position is for a Tier II, I/DD Customer Support Representative. The representative will provide advanced software support to clients by efficiently processing issues and requests. Responsibilities include investigating and resolving customer inquiries, documenting communications, providing timely follow-up, and managing ticket aging. The role requires understanding complex workflows, creating training materials, and participating in client outreach. The successful candidate will be required to be able to travel up to 10%.

Payer Program Manager

<p><span style="font-size: 16px;">Sandata Technologies, now part of HHAeXchange, is the pioneering force in home and community-based care, consistently leading the way with innovative technology solutions. &nbsp;The Sandata software solution has been implemented by thousands of homecare and I/DD agencies nationwide, is leveraged by national MCOs, and has been selected by numerous state Medicaid agencies to ensure their compliance with the federal mandate to implement Electronic Visit Verification (EVV).</span></p><p><br></p><p><span style="font-size: 16px;">Sandata Technologies, an HHAeXchange company, is hiring a </span><b style="font-size: 16px;">Tier II, I/DD Customer Support Representative.&nbsp; </b><span style="font-size: 16px;">This position is responsible for providing advanced software support to our IDD clients through the courteous, efficient, accurate processing of client issues and requests in a timely and professional manner. Our support specialists assist our IDD clients with browser support, navigating through client and staff scheduling, plan of care documentation, staff compliance, visit verification and electronic and manual billing including remittance review. </span></p><p><br></p><p><a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="https://www.hhaexchange.com/press-releases/hhaexchange-acquires-sandata-technologies">Click here</a><span style="font-size: 16px;"> to learn more about how HHAeXchange and Sandata are deeply committed to addressing critical challenges in the sector by expertly connecting the homecare ecosystem.&nbsp;</span></p><p><br></p><p><b style="font-size: 16px;">This position is remote, and available only to candidates that currently reside in the New York City, Washington DC, and Minneapolis Metro Areas. </b></p><p><span style="font-size: 16px;">&nbsp;</span></p><p><span style="font-size: 16px;">To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><p></p><p><br></p><b>Essential Job Duties</b><ul><li>Use expert questioning and listening skills to identify, research and resolve customer issues and requests.</li><li>Investigate, reproduce, and define issues based upon ticket information, customer input, and relevant documentation. </li><li>Deliver effective and timely resolution to a range of customer inquiries.</li><li>Document all customer inquiries by opening a ticket and recording subsequent communications.</li><li>Provide timely follow-up to both internal and external customers for issues not immediately resolved.</li><li>Apply the elements of building positive rapport and proper etiquette with different types of customer personalities.</li><li>Maintain knowledge base with the changing catalog of services and products that Sandata provides, as well as State and Federal regulatory requirements.</li><li>Proactively manage ticket aging and trending. </li><li>Display flexibility towards work schedule.</li><li>Assist in creating and presenting training materials for Tier I and Tier II representatives.</li><li>Provide feedback to representatives regarding ticket management and workflow processes.</li><li>Manage workload, workflow, and productivity to maximize efficiency.</li><li>Participate in Sandata’s client outreach program.</li><li>Support team projects as they may occur to enhance the quality or efficiency of support.</li></ul><p><br></p><b>Other Job Duties</b><ul><li>Other duties as assigned by supervisor or HHAeXchange leader.</li></ul><p><br></p><b>Travel Requirements</b><ul><li>Travel up to 10%.</li></ul><p><br></p><b>Required Education, Experience, Certifications and Skills</b><ul><li>College degree preferred (Healthcare Administration/Public Health).</li><li>5+ years’ electronic billing experience (Medicaid/Medicare highly preferred).</li><li>5+ years’ customer service/call center experience in software support.</li><li>5+ years’ IT/Healthcare related experience.</li><li>Billing and/or Accounts Receivable experience. </li><li>Medical Coding/Billing Subject Matter Expert.</li><li>Ability to learn and understand complex workflows related to the healthcare industry.</li><li>Ability to move quickly from project to project with attention to detail and accuracy.</li><li>Ability to trend data, create, and deliver training. </li><li>Proven ability to “divide and conquer” complex problems, then document and communicate solutions.</li><li>Superior customer service skills.</li><li>Strong interpersonal skills with the ability to work independently and in a team environment. </li><li>Strong analytical and problem-solving abilities.</li><li>Above-average written, verbal, and listening communication skills.</li><li>Strong systems navigation skills.</li><li>Skilled in Word, Excel, Adobe, PowerPoint, TFS and other web-based tools.</li><li>Experience with computer hardware setup, connectivity troubleshooting, and desktop support a plus.</li></ul><p><br></p><p></p><p><span style="font-size: 16px;">The base salary range for this US-based, full-time, and exempt position is $50,000 -$60,000. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. </span></p><p><span style="font-size: 16px;">&nbsp;</span></p><p><span style="font-size: 16px;">This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.</span></p><p><br></p><p><i style="font-size: 16px;">HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.</i></p><p><br></p>

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Applike Group

Demand Partnerships Manager

Senior Data Engineer

Software Developer - Working Student

The Training Specialist will design and deliver training programs, both live and on-demand, to improve the learning experience for the payer and provider community. This role involves understanding products, services, and the home care industry, collaborating with cross-functional teams, and maintaining training materials. Responsibilities include leading training sessions, staying updated on product functionality, and measuring training effectiveness to enhance the customer education experience. The specialist will also be a Subject Matter Expert (SME) in training material development.

<div><span style="font-size: 16px;">HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.&nbsp;&nbsp; </span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">We are seeking an innovative Training Specialist dedicated to improving the learning experience for our payer and provider community. In this role, you will design and deliver high-impact training programs – both live and on-demand – using adult learning principles to ensure our learners are well-equipped to navigate the HHAeXchange platform successfully. The ideal candidate will bring a strong background in training delivery and presentation development, along with a collaborative mindset and a drive to introduce fresh ideas that enhance the training experience across in-person, virtual, and on-demand formats.</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">You’ll maintain a strong understanding of our products, services, and the home care industry, while working closely with cross-functional teams to stay aligned to product updates and training priorities. This role will also help support the ongoing maintenance of training materials and environments, provide feedback on training content, and share insights from sessions to help improve the overall Customer Education experience.</span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></div></div><div class="section page-centered"><div><h3>Essential Job Duties</h3><ul class="posting-requirements plain-list"><ul><li>Lead live, virtual, and in-person training sessions, utilizing a variety of training methodologies, techniques, concepts, and tools to create an engaging training experience for new and existing customers.</li><li>Maintain an in-depth understanding of HHAeXchange's suite of products, apps, and services, as well as homecare agency operations.</li><li>Serve as lead presenter and trainer on weekly training webinar series.</li><li>Able to take complex technical concepts and make them easily digestible.</li><li>Communicate via phone, email, and/or online meetings with training attendees.</li><li>Stay up to date on product functionality by partnering with the Product and Go-To-Market teams and update training materials as needed.</li><li>Manage multiple training projects simultaneously and prioritize against team objectives and key results.</li><li>Serve as a Subject Matter Expert (SME) in the development and/or maintenance of training materials including video recording, content development, training environment setup, and course feedback.</li><li>Collaborate cross-functionally to identify customer training needs and develop actionable plans to improve the Customer Education experience including, but not limited to, processes, tools, and techniques.</li><li>Measure and report on the effectiveness of training sessions to both internal and external stakeholders.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Other Job Duties</h3><ul class="posting-requirements plain-list"><ul><li>Other duties as assigned by supervisor or HHAeXchange leader</li></ul></ul></div></div><div class="section page-centered"><div><h3>Travel Requirements</h3><ul class="posting-requirements plain-list"><ul><li>Travel 10-25% including overnight travel</li></ul></ul></div></div><div class="section page-centered"><div><h3>Required Education, Experience, Certifications and Skills</h3><ul class="posting-requirements plain-list"><ul><li>2+ years of experience delivering virtual and in-person training to live audiences, both 1:1 and in group settings</li><li>Understanding of training industry concepts such as Instructional Design, virtual classroom facilitation, training eﬀectiveness, and outcomes measurement</li><li>Strong and engaging communication and presentation skills with experience training customers in software or technology</li><li>Experience working in a high-growth, B2B SaaS company</li><li>Homecare industry and Healthcare Tech experience preferred</li><li>Ability to take complex topics and make them simple and digestible</li><li>Excellent oral presentation skills, interpersonal communication, and writing skills</li><li>Self-suﬃcient, self-starter with proven success taking ownership of training projects</li><li>Demonstrates ability to be ﬂexible, transparent, and team-oriented in a fast-growing environment</li><li>Strong ability to operate cross-functionally to deliver on key business objectives</li><li>Strong empathy for customers and passion for revenue and growth</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><span style="font-size: 16px;">The base salary range for this US-based, full-time, and exempt position is $60,000 - $75,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. </span></div><div><span style="font-size: 16px;">&nbsp;</span></div><div><span style="font-size: 16px;">This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.</span></div><div><br></div><div><i style="font-size: 16px;">HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.</i></div><div><br></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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