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Nasdaq

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As an Application Support Analyst, you will take ownership and resolve client issues related to AxiomSL architecture, operating system, network, JVM or other AxiomSL infrastructure components within the Nasdaq Cloud Platform and environment. You will be responsible for processing cases via a case management system (CRM) and screenshare sessions, complying with performance metrics, handling cases in a timely manner, and communicating with clients professionally. You will also replicate and document issues, provide configuration suggestions to customers, provide Engineering teams with comprehensive information, analyze application log files, suggest solutions for Nasdaq AxiomSL platform related problems, comply with ISO-9001 and ITIL Incident Management Processes, work closely with the Product team, Operations team and DevOps team, contribute to the Knowledge Database, constantly improve your knowledge of AxiomSL products, show flexibility to work across shift schedules, and work during Australian holidays based on business needs.

<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-oplht1">Why NasdaqWhen you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.What We OfferThis is a permanent full-time role based in Sydney, Australia following a hybrid work model setup (at least 2 in office days per week).You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn &amp; grow and rewards with a global impact we create.In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more.What You Will Do<ul><li>Takes ownership and resolves client issues related to AxiomSL architecture, operating system, network, JVM or other AxiomSL infrastructure components within the Nasdaq Cloud Platform and environment. Cases are processed via case management system (CRM) and screenshare sessions.</li><li>Complies with performance metrics, handling cases in timely manner and communicating with the client in professional and polite manner.</li><li>Replicates and documents issues, provides configuration suggestions to Customers, provide Engineering teams with comprehensive information.</li><li>Analyses application log files and suggests solutions for Nasdaq AxiomSL platform related problems.</li><li>Complies with ISO-9001 and ITIL Incident Management Processes for resolution of Incidents and Service Requests following SLAs.</li><li>Works closely with Product team, Operations team and DevOps team by following up on issues and their resolution.</li><li>Contributes to Knowledge Database with articles documenting issues, workarounds, best practices and how-to</li><li>Constantly improves personal knowledge of AxiomSL products by passing the required certifications.Shows flexibility to work across shift schedules (morning, day) and to work during Australian holidays based on business needs.</li></ul>What We Expect<ul><li>Preferably Bachelor's or equivalent experience in Finance, Mathematics, Computer Science</li><li>Around 8 years or more technical support experience</li><li>Preferably experience with FinTech / Cloud services</li><li>Oracle, Postgres, Microsoft SQL Server knowledge and practical experience - installation, log analysis</li><li>Knowledge of Linux console on a user level</li><li>Understanding of JVM configuration and debugging</li><li>Understanding of REST API</li><li>Understanding of Amazon AWS, experience as a user</li><li>Experience with monitoring tools such as Datadog.</li><li>Ability to quickly search, learn and explain technical information is required.</li><li>Strong mathematical and analytical background.</li><li>Good oral and written English communication skills are crucial.</li></ul>Does It Sound Like You?Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.Come as You AreNasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.</div></div>