Director - Client Onboarding Team

Nasdaq is seeking a Director of Client Onboarding Team to lead and develop client onboarding strategies and manage the onboarding team. This role involves shaping client relationships, driving process optimization, and ensuring operational excellence. The ideal candidate will be collaborative, adept at working across teams and time zones, and passionate about making a global impact within financial technology.

Must Have

• Lead, develop, and scale the client onboarding team.
• Develop onboarding strategies aligned with company objectives.
• Build and maintain strategic relationships with stakeholders.
• Drive process optimization and operational excellence.
• Explain technical concepts effectively.
• Engage and collaborate with customers and internal teams.
• Manage and develop teams.
• Proven experience in financial technology.
• Experience in client-facing roles.

Good to Have

• Experience with Agile project management methodologies.
• Experience with Scrum project management methodologies.

Perks & Benefits

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan
• Pension plan
• 32 paid vacation days
• 6 additional days off per year
• Extra vacation time based on tenure
• Work from (almost) anywhere – up to 20 days/year
• Paid time off to volunteer
• Health insurance
• Sports club membership reimbursement
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup
• Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks

The Role

We’re looking for a Director of Client Onboarding Team to join us. Reporting to AVP of Product Management. In this role, you’ll help shape how we build relationships with Clients by the onboarding strategies and lead the onboarding team.

You’ll fit right in if you’re collaborative, love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.

What You’ll Do

Strategic Leadership & Team Management:

• Lead, develop, and scale our client onboarding team to support our customers.
• Develop onboarding strategies that align with company objectives, like fueling client success.
• Build and maintain strategic relationships with key internal and external stakeholders
• Drive process optimization and operational excellence across all onboarding activities

What You’ll Bring

Strengths You'll Need:

• Exceptional presentation and verbal communication with ability to explain technical concepts.
• Strong approach to training and knowledge transfer of our products
• Proven ability to engage and collaborate with customers and internal team members
• Experience with project management methodologies (Agile, Scrum preferred)
• Degree in Computer Science, Information Technology, or related technical discipline
• Proven years of experience in financial technology
• Demonstrated success in managing and developing teams
• Experience in client-facing roles with external stakeholder management

This position will be located in Stockholm and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

What We Offer

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension plan
• 32 paid vacation days
• 6 additional days off per year
• Extra vacation time based on tenure
• Work from (almost) anywhere – up to 20 days/year
• Paid time off to volunteer
• Health insurance
• Sports club membership reimbursement
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup
• Modern and comfortable work environment with fresh fruit, snacks, and weekly fika breaks

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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