Lead - Client Success Manager, FinTech

As a Lead - Client Success Manager at Nasdaq FinTech, you will drive customer success in Europe, serving as the primary point of contact. You will coordinate services, collaborate with internal teams, manage relationships, and mitigate risks. Key responsibilities include leading executive business reviews, identifying upsell opportunities, promoting Nasdaq's engagement model, and continuously enhancing customer satisfaction and adoption growth. This role requires a collaborative, data-driven, and strategic individual with a passion for innovation.

Must Have

• Serve as the primary point of contact for customers in Europe
• Coordinate Nasdaq FinTech services and collaborate with internal teams
• Lead executive business reviews and meetings
• Promote Nasdaq’s engagement model, build partner relationships
• Drive measurable improvements in customer satisfaction
• Continuously seek ways to enhance Customer Success services
• Extensive expertise in Customer Success, Account Management, or Professional Services within leading Consulting or SaaS environments
• Proficient in English and German, with outstanding communication skills
• Tech-savvy with hands-on experience in top Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero)
• Solid grasp of software development life cycles
• Strategic combining strong business acumen with diplomacy and consensus-building
• Proactive and results-oriented, highly adaptable, and committed to delivering outstanding service under deadlines

Good to Have

• Degree or equivalent experience
• Experience in capital markets, FinTech, or regulated industry

Perks & Benefits

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension Plan
• Private insurance
• Work from (almost) anywhere – up to 20 days/year
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms

Lead - Client Success Manager, FinTech

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Lead - Client Success Manager (FinTech)

As a Lead - Client Success Manager reporting to Associate Vice President of CSM, you’ll play a critical role in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence.

You’ll thrive in this position if you’re collaborative, data-driven and strategic, have a global attitude, and bring a passion for innovation.

Key Responsibilities

• Serve as the primary point of contact for customers in Europe, ensuring strong engagement and alignment with their strategic goals.
• Coordinate Nasdaq FinTech services and collaborate with internal teams (Sales, Delivery, Support, Engineering) to manage relationships, mitigate risks, and address critical issues.
• Lead executive business reviews and meetings to oversee projects, identify upsell and cross-functional opportunities, and handle partner concerns.
• Promote Nasdaq’s engagement model, build partner relationships, and drive measurable improvements in customer satisfaction.
• Continuously seek ways to enhance Customer Success services while understanding customer needs and accelerating adoption growth.

Required Qualifications

• Extensive expertise in Customer Success, Account Management, or Professional Services within leading Consulting or SaaS environments.
• Proficient in English and German, with outstanding communication skills to influence and engage C-level executives, driving business outcomes.
• Tech-savvy with hands-on experience in top Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero) and a solid grasp of software development life cycles.
• Strategic combining strong eye for business with diplomacy and consensus-building to thrive in fast-paced settings.
• Proactive and results-oriented, highly adaptable, and committed to delivering outstanding service under deadlines.

Preferred Qualifications

• Degree or equivalent experience
• Experience in capital markets, FinTech, or regulated industry.

This position will be located in Frankfurt and offers the opportunity for a WFH environment, with an expectation to travel occassionally when needed.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension Plan
• Private insurance
• Work from (almost) anywhere – up to 20 days/year
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms

For more information, visit Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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