Social Discovery Group(SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

Social Discovery Ventures

Data Automation Analyst (Internal Communications team)

Senior QA Engineer

Middle/Senior Test Automation Engineer

Customer Support Agent

Chief Executive Officer

Data Engineer

Senior UX Researcher

Senior Manual QA Engineer

Senior Product Designer

Social Discovery Group (SDG) is a leading social discovery company with a global presence, uniting over 60 brands and reaching 500 million users. They focus on addressing loneliness and disconnection through innovative online communication platforms powered by AI, game mechanics, and video streaming. SDG also invests in IT startups worldwide, including prominent companies like Open AI and Coursera. The company fosters a collaborative international team of 1200 professionals working remotely across various locations. SDG is seeking a Data Automation Analyst for a short-term part-time contract, with the possibility of converting to full-time. The role involves transforming internal communication data into a clear, visualized reporting system. Key responsibilities include automating data collection and processing from platforms like Slack, Confluence, internal surveys, and Google Analytics, cleaning and visualizing data in Google Sheets, and setting up highly automated data pipelines. The ideal candidate will have experience with scripting for data automation and integration, extracting data from non-standard sources, strong Google Sheets skills, familiarity with analytics platforms like Google Analytics, and the ability to propose unconventional solutions.

Senior Learning & Development Manager

<a data-faitracker-click-bind="true" href="https://socialdiscoverygroup.com/about-us/"></a><a data-faitracker-click-bind="true" style="text-decoration: none;" href="https://socialdiscoverygroup.com/about-us"></a><a data-faitracker-click-bind="true" style="text-decoration: none;" href="https://socialdiscoverygroup.com/about-us">Social Discovery Group</a> (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others. SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others. We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations. In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks. We are looking for a Data Automation Analyst (Internal Communications team) for short-term part-time contract with the potential to transition into a full-time position, who will help us transform scattered data on internal communications into a clear, visualized reporting system Your main tasks will be: <ul></ul> <ul><li>Automating data collection and processing for: - Slack (where API access is restricted); - Confluence page views; - Internal event surveys; - Google Analytics — enabling named tracking of key materials (e.g., quarterly digests);</li><li>Connecting, cleaning, and visualizing data in Google Sheets dashboards;</li><li>Setting up a highly automated data pipeline with minimal manual effort;</li><li>Researching and proposing the best automation and tracking methods given current limitations.</li></ul> We expect from you: <ul><li>Experience scripting data automation and integration (e.g., Python, Google Apps Script);</li><li>Experience extracting data from non-standard sources (e.g., Slack without API access) is a big plus; </li><li>Strong skills in Google Sheets: formulas, pivot tables, charts;</li><li>Familiarity with analytics platforms, primarily Google Analytics;</li><li>Ability to test and suggest unconventional solutions; </li><li>Experience with Confluence is a plus;</li><li>Basic understanding of internal communications and how to measure them is a nice-to-have.</li></ul> Sounds good? Join us now!

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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NCR Voyix

Service Coordinator

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The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations within a specific geographic territory or customer responsibility. The SC ensures effective utilization of resources to meet predefined service levels and contractual agreements. Their primary function is to support Customer Engineers (CEs) by planning, prioritizing, assigning, and monitoring all open work orders. Higher levels may involve escalation management for end-to-end tracking for both field and customer operations. Key responsibilities include accepting ownership of work orders, proactive planning, monitoring outstanding work orders, scheduling appointments, escalating issues that may exceed contractual times, and collaborating with other Service Coordinators for resource allocation across territories. They also perform daily processes, manage customer complaints and escalations, maintain communication with engineers, and manage duty rosters and CE availability.

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

Account Payable Analyst II

Services Order Management & Billing Analyst II

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Software Quality Engineer IV

L3 Support Analyst

L2 Support

Installation Coordinator

Logistics Order Administrator

About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&amp;D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.&nbsp; Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Position Title: Service Coordinator &nbsp; Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC´s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer.Key Areas of Responsibility The main duties of the Service Coordinator include the following: • Accept ownership of work orders routed to CALL MANAGEMENT • Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions • Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. • Scheduling appointments with security escorts or third party service providers as required. • Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. • Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. • Performing predefined start and end of day processes within the CALL MANAGEMENT. • Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. • Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. • Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. • Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. • Ensuring the correct and timely closure and completion of all work orders • At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. • Provide parts management/coordination (working with Logistics for SLA’S) as assigned • Follow Global Call Management tools, process and procedures as documented and posted in GP&amp;SScope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditionsWork Environment • The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations • The position involves prolonged periods of PC and telephone usage. • The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders • The Service Coordinator works in a team environment and interacts with multiple internal customers.• Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements • Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred • Basic PC literacy • Keyboard proficiency • Understanding of geographical areas and ability to utilize mapping tools for assigning work orders • Understanding of Windows-based applications/tools • Relationship building skills • Excellent communication skills, verbal and written as well as listening skillsOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.&nbsp; All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.&nbsp; NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.&nbsp; We believe in understanding and respecting differences among all people.&nbsp; Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com&nbsp;email domain.”

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Object Oriented Programming

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