<p>Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.</p><p>The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.</p><p>We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.</p>

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Test your Unity Animations knowledge with this quiz! Explore concepts like Animator Controller, Blend Trees, and many more.

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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As a Software Engineer Intern at Level Infinite, you'll participate in the security operations of Level Infinite PASS unified account business, analyze security events in related products daily, and contribute to reports on online security events.  The role involves collaborating on security initiatives within a global gaming environment, requiring strong analytical and problem-solving skills.  You will gain valuable experience in security event analysis and reporting within a large-scale online gaming platform.

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<div data-automation-id="jobPostingDescription" class="css-oplht1"><p style="text-align:inherit"></p><h1><b><u>About the Hiring Team</u></b></h1>Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.<br><br>We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.<p style="text-align:inherit"></p><h1><b><u>What the Role Entails</u></b></h1><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">1.&nbsp;Participate&nbsp;in&nbsp;the&nbsp;security&nbsp;operations&nbsp;of&nbsp;Level&nbsp;Infinite&nbsp;PASS&nbsp;unified&nbsp;account&nbsp;business;</span><br><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">2.&nbsp;Assist&nbsp;in&nbsp;the&nbsp;daily&nbsp;analysis&nbsp;of&nbsp;security&nbsp;events&nbsp;in&nbsp;the&nbsp;related&nbsp;products;</span><br><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">3.&nbsp;Participate&nbsp;in&nbsp;report&nbsp;drafting&nbsp;of&nbsp;the&nbsp;online&nbsp;security&nbsp;events.</span></p><p style="text-align:inherit"></p><h1><b><u>Who We Look For</u></b></h1><p style="text-align:inherit"></p><p><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">1.Bachelor's&nbsp;degree&nbsp;in&nbsp;Computer&nbsp;Science,&nbsp;Computer&nbsp;Engineering,&nbsp;or&nbsp;an&nbsp;equivalent&nbsp;combination&nbsp;of&nbsp;education&nbsp;and&nbsp;experience.</span><br><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">2.Experience&nbsp;with&nbsp;one&nbsp;or&nbsp;more&nbsp;general&nbsp;purpose&nbsp;programming&nbsp;languages&nbsp;including&nbsp;but&nbsp;not&nbsp;limited&nbsp;to:&nbsp;C/C++,&nbsp;Python,&nbsp;SQL</span><br><span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">3.Understanding&nbsp;of&nbsp;data&nbsp;analysis&nbsp;techniques&nbsp;and&nbsp;skills</span></p><p></p><h1><u><b>Equal Employment Opportunity at Tencent</b></u></h1><p>As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.</p><p></p></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

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The SA Customer Success Associate will provide world-class customer support using an omni-channel approach (Social Media, Web Chat, Email, Phone). This role requires resolving customer issues on a first-time resolution basis, educating customers about Sporty's products and services, ensuring customer satisfaction, and actively promoting the brand. Responsibilities include fielding customer queries across multiple channels, using the company's service desk, maintaining professionalism, guiding customers through self-service resources, prioritizing multiple cases, escalating issues, adhering to company procedures and SLAs, and working according to KPIs. The ideal candidate possesses at least 3 years of customer support experience, online gaming experience (sports betting focus), excellent communication skills, knowledge of social media platforms, and proficiency in service desks (e.g., Freshdesk, Jira, Zendesk).

BR Customer Research and Insights Lead

<div class="section page-centered" data-qa="job-description"><div>Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.</div><div><br></div><div><br></div><div>THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES BASED IN MPUMALANGA</div><div><br></div><div>Job Summary:</div><div><br></div><div>The successful applicant will be expected to handle customer queries using an omni-channel approach including Social Media, Web Chat, E-mail and Phone via a proprietary service desk to deliver world-class customer support to customers.&nbsp; The role is heavily customer-focused and will be part of a larger global Customer Service support team focused on improving the customer service experience with client satisfaction and retention as a top priority.&nbsp;</div><div>&nbsp;&nbsp;</div><div>The primary purpose of the Customer Success Associate is to resolve customer issues on First Time Resolution/First Call Resolution (FTR/FCR) basis, educate customers on the company’s products and services and ensure that customers are fully satisfied and happy and ready to continue using the company’s products and services while actively promoting the brand and acting as a brand ambassador at all times.</div><div><br></div><div>Responsibilities:</div><div><br></div><div>. Field customer queries and communicate via various channels (Phone, chats, email, social media);</div><div>. Using the company’s service desk to communicate, record, and escalate, where required, customer issues;</div><div>. Maintain professionalism when interacting with customers across any channel;</div><div>. Enable customers to do troubleshooting via the self-service knowledge base and assist and guide customers accordingly;</div><div>. Prioritising and managing several open cases at the same time ;</div><div>. Ability to escalate issues and do necessary follow-ups;</div><div>. Ensure appropriate standards and procedures are adhered to at all times;</div><div>. Ensure all issues are escalated within company processes and SLAs and follow up on resolution with internal teams and customers.</div><div><br></div><div><br></div><div>Required Skills:</div><div><br></div><div>. Minimum of 3 years of&nbsp; customer support experience;</div><div>. Online gaming experience with a focus on sports betting;&nbsp;</div><div>. Excellent communication skills, both verbal and written;</div><div>. Knowledge and understanding of Social Media Platforms;</div><div>. Be a Team Player and work collaboratively within a team environment;</div><div>. Self-driven and motivated;</div><div>. Knowledge of Customer Support Service Desks including but not limited to Freshdesk, Jira and/or Zendesk;&nbsp;&nbsp;</div><div>. Ability to understand, interpret, and communicate issues both internally and to customers;</div><div>. Troubleshoot customer problems, diagnose and provide solutions;</div><div>. Able to work within strict guidelines, follow company processes and procedures;</div><div>. Empathetic and high emotional IQ;&nbsp;&nbsp;</div><div>. Work to SLA thresholds as set by the company;</div><div>. Fast-learner with an ability to think on their feet, and adapt to fast-paced, high-pressure environment with demanding customers and time-critical situations;</div><div>. Work according to Key Performance Indicators (KPIs);</div><div>. Be able to work remotely.</div><div>. Employment will be subject to background checks being conducted as part of the legal requirement for this position.</div><div><br></div></div><div class="section page-centered" data-qa="closing-description"><div><b>Benefits</b></div><div><br></div><div>Quarterly performance bonuses</div><div>Flexible working hours</div><div>Top-of-the-line equipment</div><div>Referral bonuses</div><div>28 days paid annual leave</div><div>Highly talented, dependable co-workers in a global, multicultural organisation</div><div>Our teams are small enough for you to be impactful</div><div>Our business is globally established and successful, offering stability and security to our Team Members</div><div><br></div><div><b>Our Mission</b></div><div><br></div><div>Our mission is to be an everyday entertainment platform for everyone</div><div><br></div><div><b>Our Operating Principles</b></div><div><br></div><div>1. Create Value for Users</div><div>2. Act in the Long-Term Interests of Sporty&nbsp;</div><div>3. Focus on Product Improvements &amp; Innovation&nbsp;</div><div>4. Be Responsible&nbsp;</div><div>5. Preserve Integrity &amp; Honesty&nbsp;</div><div>6. Respect Confidentiality &amp; Privacy&nbsp;</div><div>7. Ensure Stability, Security &amp; Scalability&nbsp;</div><div>8. Work Hard with Passion &amp; Pride</div><div><br></div><div><b>Working at Sporty</b></div><div><br></div><div>The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your <a class="postings-link" href="http://way.Generally">way.Generally</a> employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.&nbsp;</div><div><br></div><div>As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.&nbsp;</div><div>We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.</div></div><div class="section page-centered" data-qa="closing-description"><div><b>Benefits</b></div><div><br></div><div>Quarterly performance bonuses</div><div>Flexible working hours</div><div>Top-of-the-line equipment</div><div>Referral bonuses</div><div>28 days paid annual leave</div><div>Highly talented, dependable co-workers in a global, multicultural organisation</div><div>Our teams are small enough for you to be impactful</div><div>Our business is globally established and successful, offering stability and security to our Team Members</div><div><br></div><div><b>Our Mission</b></div><div><br></div><div>Our mission is to be an everyday entertainment platform for everyone</div><div><br></div><div><b>Our Operating Principles</b></div><div><br></div><div>1. Create Value for Users</div><div>2. Act in the Long-Term Interests of Sporty&nbsp;</div><div>3. Focus on Product Improvements &amp; Innovation&nbsp;</div><div>4. Be Responsible&nbsp;</div><div>5. Preserve Integrity &amp; Honesty&nbsp;</div><div>6. Respect Confidentiality &amp; Privacy&nbsp;</div><div>7. Ensure Stability, Security &amp; Scalability&nbsp;</div><div>8. Work Hard with Passion &amp; Pride</div><div><br></div><div><b>Working at Sporty</b></div><div><br></div><div>The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your <a class="postings-link" href="http://way.Generally">way.Generally</a> employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.&nbsp;</div><div><br></div><div>As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.&nbsp;</div><div>We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.</div></div>undefined