12-month fixed-term contract Project Manager/PMO - Client Experience Management - Affinity & Digital

Who you will work with:

When you join Marsh, you join an organization that will challenge you and invest in your professional development. As a project manager in the Continental Europe Client Experience team (CXM team) for the affinity segment, you will work with regional management and our local teams to help client companies develop and implement pan-European digital strategies and experiences in BtoBtoB or BtoBtoC for their clients. Within the Continental Europe affinity teams, we offer you the unique opportunity to take part in an entrepreneurial adventure within a dynamic and growing market segment, in touch with current digital challenges: creating value for companies through the development of disruptive distribution models and innovative affinity digital solutions. You will also be in contact with many sectors and subject matter experts around the world within the organization to maximize the potential for our clients as well as your own development.

What you will like:

• Deliver pan-European affinity programs (digital solution for distributing automotive, mobility & sharing economy, equipment/device insurance, programs with Sponsor) to serve our clients in various sectors;
• Lead affinity programs from A to Z: presentation of the offer to the client, formalization of the business case, program coordination/PMO, capture of needs, project setup and execution, post-launch monitoring and performance evaluation based on predefined key performance indicators with the company/client.

We count on you for:

• Build differentiating customer journeys and promote a customer-centric approach: in-depth understanding of the client's business model and insurance touchpoints;
• Lead framing workshops by co-constructing customer experiences with the clients across Europe;
• Act as a key player in client relations from framing to project delivery: sales pitch of capabilities and support for affinity account managers, response to tenders, establishment of project governance with the clients;
• Act as PMO for complex and international affinity programs: set up governance, aggregate risks, actions and opportunities in an elaborate manner to drive the decision-making process, animate steering committees;
• Support client acquisition and retention activities through analysis, business indicator modeling and the development of presentations and pitches;

Prerequisites

• Master 2 degree in project management or similar;
• At least 2 to 3 years of relevant professional experience in areas related to digital platform development, analysis, project management and consulting;
• A successful first experience in the insurance sector, customer experience and e-commerce are assets;
• Exceptional analytical and quantitative problem-solving skills;
• Ability to think outside the box in complex environments and challenge the status quo;
• Strong ability to communicate complex ideas effectively - orally and in writing - in English; other languages are a plus;
• Proven leadership experience in a professional and/or extra-professional setting;
• Ability to prioritize work and meet deadlines with a positive attitude;
• Open and positive personality, with a high level of intellectual curiosity.

Who are we?

Marsh is a global leader in insurance brokerage and risk management. In over 130 countries, our 35,000 employees help clients anticipate, quantify and better understand the range of risks they face. In an increasingly uncertain global environment, Marsh helps its clients protect and grow their businesses.

We are a subsidiary of the Marsh & McLennan Companies group (NYSE: MMC), an international professional services company that provides its clients with advice and solutions in risk, strategy and human capital. With 76,000 employees worldwide and annual revenue of $17 billion, Marsh & McLennan Companies is also the parent company of the international companies Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

We advocate a corporate culture that fully values and promotes the multiple origins, heritages and perspectives of our colleagues and clients, regardless of their gender expression or identity, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

We are proud of our inclusive culture through which everyone can freely contribute and thrive.

To learn more about our core values, mission and vision for the future, consult our Greater Good policy.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.