Account Manager (Asian Clients) - Junior

Overview:

SOFTSWISS is growing, and we are seeking a skilled Junior Account Manager to join our team. If you are driven by excellence and share our values, we would love to hear from you.

About Product:

Affilka – Affiliate Management Platform

A software platform to manage, track, and analyse affiliate performance.
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Purpose of the role:

You will be responsible for building and maintaining trusted relationships with Asian clients by deeply understanding their business needs, ensuring seamless product usage, and proactively supporting their success. Your role will bridge the gap between clients and internal teams, turning customer feedback into product improvements while enabling users through trainings, consultations, and clear documentation.

Key responsibilities:

• Building strong long-term relationships with clients and key people on the clients’ side
• Understanding the specifics of the client's business, analysis of the client's requirements
• Assistance in solving technical problems
• Daily consultations on using the product
• Conducting product trainings and demonstrations for clients and their teams
• Interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
• Creating manuals and documentation on the use of the product for customers

Required Experience:

• Written and spoken English – B2; Russian - native or close to native
• Knowledge of Chinese would be a plus
• Strong communication, problem-solving and analytical skills
• Experience as an Account Manager, Support Specialist, or Consultant for 1 year+
• Ability to work in a fast-paced manner and manage stress
• Self-organization and ability to prioritize tasks
• Ability to work both independently and in a team
• Negotiation experience would be a plus
• Experience in the IT field would be a plus

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.