Account Manager
Job Details
Based at our offices in the World Trade Centre, and reporting into the Head of Projects, we're looking for an exceptional Account Manager to join our growing team. The successful candidate will act as a main point of liaison between our B2B and B2C operations. You will consistently deliver quality work to ensure optimal efficiencies and synergies exist between both areas of our business so that our brand remains at the forefront of the gaming industry.
You will be responsible for:
- Customer performance and revenue growth by making strategic recommendations using:
- KPI(s) & Benchmark analysis
- Operational audits
- BI tools - Advising on marketing strategies (i.e. Bonuses, Admin usage, etc.)
- Retention and Conversion strategy to ensure optimal uptake of Playtech offerings
- Executing actions for improvement in operational excellence with a view to grow the business
- Collect information on products and services being developed and released from our B2B business and to make recommendations to our B2C division on these for their adoption
- Engage in routine and daily meetings with your client groups to understand any challenges and provide recommendations on how to overcome these
- Managing customer ad hoc requests and needs
- Provide first level business support
- Act as a first point of escalation point for technical issues and work to resolve these with the relevant internal stakeholders
- Promoting tasks internally (i.e. development requests, initiation of new projects)
- Responsible for delivering second to none customer service to internal stakeholders
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About The Company
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries
Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.
We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.
The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.
Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.
Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.
If you are an ambitious, creative thinker and would like to work for us we want to hear from you!
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