Aftersales Engineer (West)
Job Summary
Job Description
Zeeco is seeking an Aftersales Engineer (West) to foster a robust work environment with opportunities for growth and collaboration with industry leaders. Key responsibilities include building client trust through exceptional technical assistance, identifying sales opportunities, promoting Zeeco products and services, and following up on quotes. The role also involves assisting with the commissioning and troubleshooting of combustion equipment, evaluating operational status, and providing technical education. The engineer will negotiate with decision-makers, influence strategic end-users, and gather customer feedback for improvement. Collaboration with product and sales teams is essential. Qualifications include a Bachelor's Degree in Engineering (preferred) and significant work experience with combustion equipment. Knowledge of combustion equipment, chemical processing, or hydrocarbon processing industries, along with proven customer service and sales experience, is required. Strong technical capabilities, excellent communication, interpersonal, problem-solving, and negotiation skills are crucial. The ability to work efficiently in a fast-paced environment is also necessary. Zeeco offers a people-centric culture built on respect, encouragement, integrity, and opportunity.
Must have:
- Bachelor's Degree in Engineering
- Significant work experience with combustion equipment
- Knowledge of combustion equipment
- Proven customer service and sales experience
- Strong technical capabilities
- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Results-driven mindset
- Ability to work efficiently in a fast-paced environment
Good to have:
- Experience in chemical processing
- Experience in hydrocarbon processing industries
- Experience in assessing and resolving technical issues
- Ability to influence and negotiate
2 skills required
Job Details
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.
Key Responsibilities
- Client Engagement & Relationship Management:
- Sales Promotion & Opportunity Generation:
- Technical Support & Commissioning:
- Negotiation & Influence:
- Continuous Improvement & Collaboration:
- Other job as assigned.
- Build and maintain trust with clients by offering exceptional technical assistance.
- Identify key personnel within client organizations and develop long-term working relationships.
- Engage with clients to understand their needs and position Zeeco products and services effectively.
- Actively promote Zeeco products and services to existing and potential customers.
- Identify sales opportunities and work to generate inquiries.
- Follow up on open quotes and assist in closing orders.
- Identify and leverage facility maintenance turnaround schedules to offer solutions.
- Assist with the commissioning, startup, and troubleshooting of combustion equipment.
- Evaluate the operational status of equipment and provide scope definitions.
- Provide technical education and support to enhance the performance of Zeeco’s manufacturer’s representatives.
- Negotiate and influence decision-makers to establish working agreements with strategic end-users.
- Identify opportunities to improve Zeeco’s offerings through customer feedback.
- Work closely with Zeeco’s product teams to provide actionable feedback for improvement.
- Collaborate with sales teams to align strategies and achieve regional goals.
Qualifications
- Educational Background:
- Professional Experience:
- Skills & Attributes:
- - Ability to work efficiently in a fast-paced environment.
- Bachelor’s Degree in Engineering (preferred).
- Significant work experience with combustion equipment (required).
- Knowledge of combustion equipment, chemical processing, or hydrocarbon processing industries.
- Proven customer service and sales experience.
- Experience in assessing and resolving technical issues.
- Strong technical capabilities with an independent and proactive work ethic.
- Excellent communication and interpersonal skills, with an ability to influence and negotiate.
- Strong problem-solving ability and a results-driven mindset.
Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.
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