Job Description
- Gains familiarity with Global Field Operations concepts, procedures and methodologies.
- Performs routine Global Field Operations duties, including receiving and responding to client and Field Engineering members requests.
- Creates, validates, and tracks service tickets within Unisys Dispatch Field Force Management system / tools.
- Books client appointments.
- Coordinates essential parts.
- Maintains call center.
- Monitors service level agreements (SLAs).
- Communicates with cross-functional teams to ensure a fluid and cohesive process.
- Learns and complies with Global Field Operations practices and policies.
- Learns Global Field Operations enhances levels of client satisfaction.
- Assists with special projects as assigned.
- High School diploma or GED required.
- Generally, less than 1 years’ experience in area of responsibility.
What success looks like in this role:
- Gains familiarity with Global Field Operations concepts, procedures and methodologies.
- With guidance, performs routine Global Field Operations duties, including:
- Receiving and responding to client and Field Engineering members requests,
- Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
- Booking client appointments,
- Access service arrangement,
- Coordinating of essential parts,
- Maintaining call center, and
- Monitoring service level agreements (SLAs), and
- Communicating with cross-functional teams to ensure a fluid and cohesive process.
- Learns and complies with Global Field Operations practices and policies.
- Learns Global Field Operations enhances levels of client satisfaction.
- Assists with special projects as assigned.
You will be successful in this role if you have:
High School diploma or GED required Generally, less than 1 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
